Head of Operations - eCommerce enabler

Hammerjack Pty Ltd; Philippines; On-site; PHP 2,000,000 - 2,400,000; Full time

Benefits offered by this job

Leadership opportunity

Regional exposure

Annual salary review

Streamlined interview process

Job summary

Hammerjack Pty Ltd is seeking a senior Operations leader to oversee fulfilment, inventory, warehousing and logistics across a regional ecommerce portfolio. You will build and coach a team of 5 Operations Executives, drive performance, and ensure top-quality post-purchase service.

You will partner with third-party warehouses, optimize stock health, monitor KPIs, and implement data-driven processes to reduce costs and scale operations.

Qualifications

• Proven experience leading warehousing, logistics, fulfilment, or supply chain operations within ecommerce environments.
• Strong understanding of inventory management, warehouse operations, and third-party logistics partnerships.
• Demonstrated success managing operational teams and developing high-performing individuals.
• Highly analytical with the ability to leverage data to drive decision-making and process improvements.
• Experience creating and implementing SOPs and scalable operational frameworks.
• Strong stakeholder management skills with exposure to commercial, client-facing, and cross-functional environments.
• Excellent communication, negotiation, and problem-solving capabilities.
• Familiarity with ecommerce platforms, marketplace operations, and fulfilment systems.
• Experience from logistics, ecommerce enablement, fulfilment, or last-mile delivery organizations will be highly advantageous.
• Background from companies such as logistics providers, ecommerce enablers, or technology-driven fulfilment businesses is preferred.

Responsibilities

• Lead the Operations function across fulfilment, inventory, warehousing, and logistics.
• Manage and develop a team of 5 Operations Executives.
• Oversee the end-to-end post-purchase customer journey to ensure service quality.
• Partner with third-party warehouse and logistics providers to optimize performance.
• Monitor inventory health, stock accuracy, and warehouse KPIs.
• Analyze data to identify trends and drive efficiency improvements.
• Establish, review, and enhance SOPs, workflows, and operating models.
• Drive cost management, scalability, and service levels.
• Collaborate with Brand Management and Commercial teams to align ops with business goals.
• Lead client-facing discussions and escalate critical issues as needed.
• Negotiate with external partners to meet operational and commercial objectives.
• Support P&L through effective operational planning and resource optimization.
• Ensure KPIs are consistently achieved and exceeded.

Job description

About Our Client

Our client is a leading ecommerce enablement and digital commerce solutions provider that partners with brands to accelerate their online growth. They work with a broad portfolio of brands across the region, offering expertise in ecommerce operations, marketplace management, logistics coordination, and technology-driven solutions.

Job Description

• Lead the Operations function, ensuring efficient execution of fulfilment, inventory, warehousing, and logistics activities.


• Manage and develop a team of 5 Operations Executives, driving performance and operational excellence.


• Oversee the end-to-end post-purchase customer journey to ensure service quality and operational efficiency.


• Partner closely with third-party warehouse and logistics providers to optimize operational performance.


• Monitor inventory health, stock accuracy, and warehouse performance metrics.


• Analyze operational data, identify trends, and implement data-driven strategies to improve efficiency and profitability.


• Establish, review, and enhance SOPs, workflows, and operating models across various product categories.


• Drive continuous improvement initiatives focused on cost management, scalability, and service levels.


• Collaborate with Brand Management and Commercial teams to align operational capabilities with business objectives.


• Manage client-facing operational discussions and serve as a key escalation point for critical issues.


• Negotiate with external partners and vendors to achieve operational and commercial objectives.


• Support P&L performance through effective operational planning and resource optimization.


• Ensure operational KPIs are consistently achieved and exceeded.

The Successful Applicant

• Proven experience leading warehousing, logistics, fulfilment, or supply chain operations within ecommerce environments.


• Strong understanding of inventory management, warehouse operations, and third-party logistics partnerships.


• Demonstrated success managing operational teams and developing high-performing individuals.


• Highly analytical with the ability to leverage data to drive decision-making and process improvements.


• Experience creating and implementing SOPs and scalable operational frameworks.


• Strong stakeholder management skills with exposure to commercial, client-facing, and cross-functional environments.


• Excellent communication, negotiation, and problem-solving capabilities.


• Familiarity with ecommerce platforms, marketplace operations, and fulfilment systems.


• Experience from logistics, ecommerce enablement, fulfilment, or last-mile delivery organizations will be highly advantageous.


• Background from companies such as logistics providers, ecommerce enablers, or technology-driven fulfilment businesses is preferred.

What's on Offer

• Leadership opportunity within a high-growth ecommerce business.


• Regional exposure and collaboration with senior stakeholders.


• Annual salary review after one year of employment.


• Opportunity to drive meaningful operational transformation and business impact.


• Urgent hiring requirement with a streamlined interview process.

Quote job ref: JN-092026-7101648