Director of Operational Risk & Resilience Oversight

Manulife/John Hancock

Manila

Hybrid

PHP 8,822,000 - 13,233,000

Full time

6 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Manulife/John Hancock seeks a Director of Operational Risk and Resilience Oversight to lead a centralized function overseeing ORRO frameworks, policies and standards across segments. The role reports to the AVP of ORRO Governance, Reporting and Risk Program Oversight and partners with risk, compliance, legal, and ops to strengthen risk culture and ensure robust continuity capabilities.

Ideal candidates will have deep knowledge of E-21, third party risk management, change risk and risk assessment

Qualifications

Progressive leadership in operational risk management.
Broad financial services/insurance knowledge and product familiarity.
Deep understanding of OSFI E-21, Business Continuity, Third Party Risk Management.

Responsibilities

Lead development, coordination and implementation of ORRO frameworks, policies and standards.
Support Canada Segment team in implementing standards with risk and business partners.
Coordinate activity intake for ORM program review and challenge.
Establish templates and documentation to support segment reviews.
Collaborate with ORRM, IRM, Compliance, Legal, Ops and Tech teams.
Host sessions to gather feedback and implement tracking for changes.
Provide ongoing support for operational risk metrics across teams.
Design dashboards and reporting on progress, gaps and remediations.

Skills

Leadership

Operational risk

BC/DR

RCSA

Tools

PowerBI

MS Office

Job description

This Director of Operational Risk and Resilience Oversight position reports directly to the AVP of ORRO Governance, Reporting and Risk Program Oversight, this role will lead the centralized function to provide oversight a challenge over the development, implementation and ongoing monitoring of ORRO frameworks, policies and standards including training and communications. The position requires strong understanding of E-21 Operational Risk & Resilience Management guideline, third party risk management, business continuity management, change management, risks and controls, and solid communication and influencing skills. This position will operate across multiple segment risk teams and their businesses, functions, and geographies, to promote and enhance awareness of risks and controls.

Key Responsibilities

Lead and support the development, coordination and implementation of existing and new ORRO frameworks, policies and standards
Lead the support of Canada Segment team in implementation of these standards, working closely with Canada Segment Risk team and their business partners
Coordinate the intake of activities to be reviewed and challenged based on ORM programs
Establish a consistent template with clear documentation and outcome to support the Segment risk teams to provide their review and input
Collaborate with Segment ORRM, IRM, Compliance, Legal, Ops and Tech 1B colleagues
Lead/Host an engaging session to gather feedback, comments and challenges, as well as providing a comprehensive and effective tracking mechanism to manage change
Ongoing support for operational risk metrics, engaging with business partners for data collection, reviewing results and challenge the performance/outcome
Design and implement dashboard reporting on progress of activities, outcome, gaps and remediations, as well as metrics reporting
Promote a strong risk culture and oversee relevant risk culture assessment processes

Required Qualifications

Around 7-9 years of progressive leadership experience in operational risk management
Broad knowledge of financial services/insurance business and related products
In-depth subject matter expertise in OSFI E-21 and Business Continuity and Disaster Recovery, Third Party Risk Management, Change Risk, and operational risk assessment tools such as RCSA, Incidents and Losses, Root Cause Analysis, Scenario Analysis

Preferred Qualifications

Strong influencing skills with the ability to build effective relationships, both within and across divisions
Detail-oriented with excellent analytical, critical thinking and problem-solving skills with the ability to think strategicallySelf-starter with the ability to work with little guidance
High proficiency in MS Office Products and data analytics tools such as PowerBI is a plus

When you join our team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement Hybrid

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

Recent awards include