Head of Network and Systems

harlan holden; Pasig; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

harlan holden in the Philippines seeks a Head of Network and Systems to own the country’s technology infrastructure, ensuring stability, security, and continuous improvement across stores and offices. The role oversees connectivity, hardware, end-user tech, IT support, and collaboration tools with on-site delivery and strong stakeholder partnership.

The position also drives on-the-ground capability-building within the Philippine IT team, maintaining service levels nationwide and aligning with

Responsibilities

• Internet and Network Reliability
• IT Infrastructure Management
• On-the-Ground IT Support and Service Delivery
• Hardware and End-User Technology
• Preventive Maintenance
• IT Asset Management
• Business Continuity and Disaster Recovery
• IT Security and Regulatory Compliance
• New Store and IT Provisioning
• CCTV and Physical Security Systems
• Telephony and Collaboration Tools
• People Management and Capability Building
• Stakeholder Engagement and Business Partnership
• IT Budget Management

Job description

The Head of Network and Systems is fully accountable, at the country level, for the stability, reliability, security, and continuous improvement of the Company's technology infrastructure and IT support services across the Philippines. This includes store and office connectivity, network infrastructure, hardware, end-user technology, technical support, collaboration tools, and other core IT infrastructure.

The role ensures that all Philippine stores and offices have reliable, secure, and properly maintained IT infrastructure and receive timely and effective on-the-ground technical support in accordance with the Company's Procedures & Guidelines (P&G).

The role serves as the single point of ownership and escalation, within the country, for infrastructure, connectivity, hardware, technical support, and IT operations issues, and is responsible for building internal capability within the Philippine IT team to ensure consistent and effective service delivery nationwide.

Key Responsibilities:

• Internet and Network Reliability
• IT Infrastructure Management
• On-the-Ground IT Support and Service Delivery
• Hardware and End-User Technology
• Preventive Maintenance
• IT Asset Management
• Business Continuity and Disaster Recovery
• IT Security and Regulatory Compliance
• New Store and IT Provisioning
• CCTV and Physical Security Systems
• Telephony and Collaboration Tools
• People Management and Capability Building
• Stakeholder Engagement and Business Partnership
• IT Budget Management