Head of Luxury Concierge & Guest Experience

The Hongkong and Shanghai Hotels; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

The Peninsula Manila in Makati is seeking a highly passionate Chief Concierge to curate exceptional guest experiences through deep destination expertise and a service-driven team.

You will oversee Concierge, Guest Services, Transportation and related operations, manage departmental payroll and budgets, and cultivate strong relationships with luxury partners to offer exclusive access and bespoke experiences for guests.

Qualifications

• BS Hotel Restaurant Management Degree - Major in Hospitality.
• A member of Les Clefs d'Or Philippines is an advantage.
• At least 1-2 years experience in a Chief Concierge role.
• Highly resourceful, passionate and dedicated in the line of Concierge & Guest Services.
• Front Desk and Guest Relations previous experience is an advantage.

Responsibilities

• Oversee day-to-day Concierge, Guest Services, Transportation, Parking, and Airport operations, ensuring seamless, anticipatory, and personalized luxury service.
• Manage departmental payroll, staffing levels, and operating expenses; oversee Transportation P&L, including forecasting and budgeting.
• Proactively manage guest feedback, ensuring effective service recovery and enhanced guest loyalty.
• Maintain deep knowledge of luxury dining, arts, culture, events, and lifestyle offerings in Manila; cultivate relationships with industry partners for exclusive access.
• Ensure flawless execution of core Concierge services, including reservations, ticketing, logistics coordination, and bespoke guest arrangements.

Skills

Concierge leadership

Guest services

Budget management

Industry networks

Attention to detail

Education

BS Hotel Restaurant Management - Hospitality

Job description

The Peninsula Manila in Makati is seeking a highly passionate Chief Concierge to curate exceptional guest experiences through deep destination expertise and a service-driven team.

You will oversee Concierge, Guest Services, Transportation and related operations, manage departmental payroll and budgets, and cultivate strong relationships with luxury partners to offer exclusive access and bespoke experiences for guests.