Head of Food Court Operations

SM Supermalls; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

SM Supermalls is seeking a Food Court Operations Lead for its flagship Food Court at SM Mall of Asia, Pasay, Metro Manila. The role focuses on planning, leading, organizing, and controlling daily operations, sales performance, tenant and customer relations, and cross-functional coordination with marketing, leasing, and support groups.

Responsibilities include overseeing operations, driving sales targets, managing budgets, strengthening tenant relations, and ensuring compliance with lease terms,

Qualifications

• Experience in managing food court operations.
• Ability to manage sales targets and budgets.
• Strong tenant relations and customer service.
• Knowledge of lease and operational standards.

Responsibilities

• Oversee overall foodcourt operations, ensuring cleanliness, service quality, and customer satisfaction.
• Manage financial performance by achieving sales and income targets, controlling expenses, and preparing budgets.
• Build strong tenant relationships through regular coordination, performance reviews, and timely resolution of operational concerns.
• Ensure proper merchandise handling, stock management, and compliance with lease and operational standards.
• Lead and develop the foodcourt operations team through effective people management, training, and performance support.

Skills

Sales management

Risk mitigation

Project management

Product management

Process optimization

Problem solving

Networking

Opportunity identification

Legal compliance

Financial acumen

Facility optimization

Space optimization

Customer orientation

Complaint management

Communication

Job description

SM Supermalls is seeking a Food Court Operations Lead for its flagship Food Court at SM Mall of Asia, Pasay, Metro Manila. The role focuses on planning, leading, organizing, and controlling daily operations, sales performance, tenant and customer relations, and cross-functional coordination with marketing, leasing, and support groups.

Responsibilities include overseeing operations, driving sales targets, managing budgets, strengthening tenant relations, and ensuring compliance with lease terms,