Head of Customer Insights & Analytics - Global Services

8388-Johnson & Johnson International (Singapore) Pte. Ltd. (ROHQ) (Branch) Legal Entity; Taguig; On-site; PHP 1,800,000 - 2,800,000; Full time

Job summary

Johnson & Johnson in Taguig, Philippines, is seeking a high-impact Manager, Global Services Customer Insights & Analytics to lead an end-to-end capability that transforms customer, sales, pricing, contract, market, and operational data into clear, actionable insights for MedTech and other sectors.

You will define the capability's strategic direction, operating model, governance, roadmap, and talent agenda, working closely with MedTech Commercial, Finance, Data & AI, IT, and Global Services

Qualifications

• Bachelor's degree in data science, business analytics, information systems, engineering, finance, or related discipline.
• Demonstrated experience leading analytics, business intelligence, automation, or data-transformation initiatives with measurable outcomes.
• Experience leading multidisciplinary teams, managing priorities, and building an inclusive culture of accountability, collaboration, and continuous learning.
• Strong commercial and business acumen; experience in MedTech, healthcare, life sciences, or regulated industry preferred.
• Track record translating ambiguous business challenges and complex data into clear insights, practical recommendations, and scalable solutions.
• Strong stakeholder-management and executive-communication skills to influence across teams.
• Working knowledge of data visualization, advanced analytics, automation, data governance, and modern data platforms.
• Familiarity with AI-enabled solutions is an advantage.
• Growth mindset, sound judgment, and ability to balance strategic thinking with disciplined execution in a fast-changing environment.

Responsibilities

• Lead the data operation building analysis of customer, sales, pricing, contract, product, market, supply, inventory, and operational data to create trusted and decision-ready insights.
• Translate business challenges into clearly defined analytical requirements, solution roadmaps, success measures, and implementation approaches.
• Establish governance, milestones, risks, and post-implementation reviews; manage leadership reporting and stakeholder collaboration.
• Partner with multiple business units to drive adoption and expand Customer Insights & Analytics capabilities across regions and use cases.
• Define KPIs and methodologies to measure the value enabled by analytics and automation; report progress and impact.

Education

Bachelor's degree in data science, business analytics, information systems, engineering, finance, or related discipline

Job description

Johnson & Johnson in Taguig, Philippines, is seeking a high-impact Manager, Global Services Customer Insights & Analytics to lead an end-to-end capability that transforms customer, sales, pricing, contract, market, and operational data into clear, actionable insights for MedTech and other sectors.

You will define the capability's strategic direction, operating model, governance, roadmap, and talent agenda, working closely with MedTech Commercial, Finance, Data & AI, IT, and Global Services