Head of Contract Management & Sales Manager

Maersk Global Service Centres Philippines Limited; Pasig; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Maersk Global Service Centres Philippines Limited in Pasig is seeking a Head of Contract Management & Sales Manager to lead tender calculations, contract filings, and sales support activities within a defined geographical area. You will drive customer growth, ensure compliance, and coordinate with global teams to standardize processes.

The role requires a 4+ year track record in performance/change management, strong negotiation, and excellent English communication.

Qualifications

• Bachelor's degree required.
• 4+ years in performance and change management with leadership responsibilities.
• Strong negotiation skills, especially with Sales Teams.
• Excellent English communications; Portuguese or Spanish is a plus.
• Proficiency in MS Office, automation, Gemini and AI.
• Strong stakeholder management; sales background advantageous.
• Willingness for night shift; full site-based work arrangement in Pasig.

Responsibilities

• Lead ocean contract management and tender processes within assigned scope.
• Coordinate Sales Support activities to enable frontline sales efficiency.
• Drive customer growth and ensure compliance and operational efficiency.
• Improve processes through performance management, CI, and automation.
• Maintain data integrity for sales performance and dispute resolution.
• Engage with regional and global teams for standardization and rollout.
• Develop team members and manage talent across the area.

Skills

Leadership

Negotiation

Stakeholder management

English communication

Sales background

Data analysis

Automation

Education

Bachelor's degree

Tools

MS Office

Gemini

AI

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Head of Contract Management & Sales Manager

Leads ocean contract management processes within assigned scope to ensure timely and accurate tender quotations and filings that drive compliance, customer satisfaction, and operational efficiency. Leads and coordinates Sales Support activities within a defined geographical area to enable frontline sales efficiency and drive customer growth.

Accountabilities

• Accurate and timely execution of tender quotations and filings for OCE+ products within SLA and in line with NnC requirements.
• Accurate and timely execution of contract filings, FMC, DND, allocation and other sales processes for the area.
• Customer growth within the assigned scope.
• Continuous improvement of Tender, quotation, and filing processes through performance management, CI initiatives, and technology engagement.
• High standards of data integrity and accuracy for sales performance and dispute resolution.
• Administrative and operational support to frontline teams.
• Effective stakeholder engagement across regions and centres to ensure alignment and process standardization.
• Talent management and development of team members to build capability and engagement.

Critical Tasks

• Plan and manage tender seasons, ensuring adequate resource allocation and timely execution.
• Monitor and improve quality and timeliness of tender, quotation, and filing processes through performance reviews and CI initiatives.
• Actively participate in IQ root cause analysis and implement corrective actions to reduce IQ impact.
• Partner with GPL and platform teams to drive process standardization, system automation, and global rollout.
• Engage with technology and FPO teams to implement automation and simplify workflows.
• Maintain compliance with Maersk LTA processes and systems while ensuring customer satisfaction.

• Coordinate contract filing and allocation processes across the area to ensure compliance and efficiency.
• Manage dispute resolution workflows and elevate issues promptly to maintain customer satisfaction.
• Own and actively manage assigned customers, including opportunity management and relationship building.
• Support frontline sales by handling administrative tasks such as documentation, pricing updates, and system entries.
• Collaborate with area leadership to streamline processes and improve service delivery.

Capabilities

• Team leadership with ability to engage, coach, and develop talent
• Strong stakeholder management and communication skills for global collaboration..
• Customer-centric mindset with a sense of urgency and accountability and with proven ability to build and maintain relationships.
• Excellent communication skills (oral and written) for cross-functional coordination and customer interactions.
• Deep understanding of ocean contracting processes, tender management, and commercial practices.
• High attention to detail and accuracy in managing contracts, reports, and data.
• Solid understanding of logistics products, market dynamics, and sales processes.
• Proficiency in sales systems and ability to analyze and interpret data for decision-making.
• Experience in sales is a plus.
• Analytical and tech-savvy mindset with ability to leverage data and automation for process improvement.
• Enterprise thinking to balance regional priorities with global standards.
• Industry experience in commercial roles such as product management, sales, or revenue management.

Performance Measures

Specific:

• Accuracy and timeliness of tender quotations and filings and contract filings.
• Accuracy and timeliness of dispute resolution.
• Reduction in IQ impact from contract errors and improvement in process quality.
• Frontline sales time spent on admin.
• Successful implementation of process standardization and automation initiatives.

Shared:

• Area sales performance NPS.
• IQ (Invoice Quality)
• Engagement and development of team members
• Efficiency improvements in sales support processes across the team.

Who are we looking for:

• Graduate of any 4-year Bachelor's Degree.
• Has over 4 years of experience in performance and change management, consistently demonstrating strong leadership, sound judgment, and values-based decision-making.
• Demonstrates strong negotiation skills, particularly when engaging with Sales Teams.
• Strong English communications skills.
• Fluent in Portuguese or Spanish is highly preferred.
• Knowledge in MS Office, Automation, Gemini and AI.
• Strong stakeholder management skills.
• A strong sales background would be an advantage.
• Amenable to a night shift schedule and a full site-based working arrangement.
• Open to work in Estancia, Pasig City.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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