Head of Contact Center Operations & Growth

IntouchCX; Hinatuan; Vor Ort; PHP 1.800.000 - 3.600.000; Vollzeit

Zusammenfassung

IntouchCX is seeking a Director of Operations to oversee all facets of contact center operations, including hiring, training, quality control, reporting, performance optimization and partner services. This role seeks a fearless leader delivering extraordinary results.

The ideal candidate holds a post-secondary degree in Business with 7–9 years of contact center leadership experience and at least 5 years in client relationship management. This position is based in the Philippines.

Qualifikationen

• Post-secondary degree in Business.

Aufgaben

• Oversee hiring, training, and quality assurance.
• Lead reporting and performance optimization.
• Coordinate partner services and client relationships.

Ausbildung

Business degree

Jobbeschreibung

IntouchCX is seeking a Director of Operations to oversee all facets of contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. This role requires a fearless leader with a drive to deliver extraordinary results. Ideal candidate holds a post-secondary degree in Business with 7–9 years of contact center leadership experience and at least 5 years in client relationship management.