Director of Contact Center Growth & Operations

IntouchCX; Hinatuan; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

IntouchCX, a global contact center leader, seeks a Director of Operations to oversee all facets of operations, including hiring, training, quality control, reporting, and performance optimization.

The ideal candidate will drive best practices, ensure robust planning and development across teams, manage ramp-up drives, growth plans, and maintain high client satisfaction through strategic leadership and scalability.

Job description

IntouchCX, a global contact center leader, seeks a Director of Operations to oversee all facets of operations, including hiring, training, quality control, reporting, and performance optimization.

The ideal candidate will drive best practices, ensure robust planning and development across teams, manage ramp-up drives, growth plans, and maintain high client satisfaction through strategic leadership and scalability.