Director, Contact Center Operations & Excellence

IntouchCX; Hinatuan; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

IntouchCX is seeking a Director of Operations to oversee all facets of contact center operations, including hiring, training, quality control, reporting, performance optimization and partner services. This role seeks a fearless leader delivering extraordinary results.

The ideal candidate holds a post-secondary degree in Business with 7–9 years of contact center leadership experience and at least 5 years in client relationship management. This position is based in the Philippines.

Qualifications

• Post-secondary degree in Business.

Responsibilities

• Oversee hiring, training, and quality assurance.
• Lead reporting and performance optimization.
• Coordinate partner services and client relationships.

Education

Business degree

Job description

IntouchCX is seeking a Director of Operations to oversee all facets of contact center operations, including hiring, training, quality control, reporting, performance optimization and partner services. This role seeks a fearless leader delivering extraordinary results.

The ideal candidate holds a post-secondary degree in Business with 7–9 years of contact center leadership experience and at least 5 years in client relationship management. This position is based in the Philippines.