Director of Contact Center Operations & Growth

IntouchCX; Hinatuan; Vor Ort; PHP 1.800.000 - 3.200.000; Vollzeit

Zusammenfassung

IntouchCX, a global contact center leader, seeks a Director of Operations to oversee all facets of operations, including hiring, training, quality control, reporting, and performance optimization.

The ideal candidate will drive best practices, ensure robust planning and development across teams, manage ramp-up drives, growth plans, and maintain high client satisfaction through strategic leadership and scalability.

Jobbeschreibung

IntouchCX is seeking a Director of Operations to lead all facets of contact center operations, including hiring, training, quality control, reporting, and performance optimization.

The ideal candidate will drive best practices, ensure robust planning and development across teams, and manage ramp-up drives, growth plans, and high client satisfaction. This role requires strategic leadership and a proven ability to scale operations while maintaining service excellence.