Head of Client Success & Implementation

Maybank; Taguig; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Maybank in Taguig, Philippines, seeks a Client Services & Implementation Head to lead the operations team, ensuring onboarding and ongoing client retention with high service standards. You will align with Sales and Product teams to deliver risk-managed, compliant processes across TB pillars.

You will supervise implementation, provide training, analyze resources, and drive process improvements. The role requires 3–5 years senior management and 6–10 years in Finance/IT/Sales, with a track record

Qualifications

• Must have 3–5 years senior management experience.
• 6–10 years relevant experience in Finance/ IT/ Banking/ Sales.
• Bachelor's degree or equivalent in a relevant field.

Responsibilities

• Lead and develop the operations team to ensure service excellence.
• Coordinate with Sales and Product teams to deliver compliant onboarding.
• Oversee implementation projects and process improvements.

Skills

Leadership

Client service

Operations management

Strategic planning

Training

Education

Bachelor's degree in Business/Administration/Management, Economics, Computer Studies, Finance/Accountancy/Banking or equivalent

Job description

Maybank in Taguig, Philippines, seeks a Client Services & Implementation Head to lead the operations team, ensuring onboarding and ongoing client retention with high service standards. You will align with Sales and Product teams to deliver risk-managed, compliant processes across TB pillars.

You will supervise implementation, provide training, analyze resources, and drive process improvements. The role requires 3–5 years senior management and 6–10 years in Finance/IT/Sales, with a track record