On-Site Senior Client Services Leader — Tagbilaran

IBEX Global Solutions (Philippines) Inc.; Bohol; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

On-site in Tagbilaran

ASAP start

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking a Senior Manager for Client Services to lead the operational support and strategic delivery of our PH-based healthcare accounts.

You will drive performance, strengthen client relationships, and identify opportunities for innovation and efficiency. You will partner with clients and internal teams to ensure service delivery meets expectations while pursuing revenue growth and profitability.

Qualifications

• Bachelor’s degree in a relevant field.
• 5+ years of experience in client services management.
• Proven track record in program management across multiple teams and services.
• Strong operations background.
• Experience with project management tools (e.g., Smartsheet, ClickUp).
• Excellent communication and interpersonal skills with executive-level presentation experience.
• Willingness to work on-site in Tagbilaran, Bohol.

Responsibilities

• Meets client and company objectives.
• Serves as point of contact for all client concerns.
• Ensures that financial targets are achieved.
• Proactively partner with clients to deliver cost effective, value added, quality solutions.
• Strong contributor to the senior management team in developing operating strategy, overall profitability and ensuring process improvements for the business unit.
• Ensure that client needs are met in a way that improves customer satisfaction and increases profitability.
• Manages the accurate compilation and distribution of information and reports to identified stakeholders.
• Identifies and implements continuous improvement initiatives.
• Provide and implements real time solutions to the business that result in increased productivity/efficiency.
• Work with BU heads to achieve the overall objective of the Business.
• Performs other related duties and assignments as required and as assigned by the VP of Client Services.

Skills

Client services management

Program management

Operations

Stakeholder communication

Education

Bachelor’s Degree

Tools

Smartsheet

ClickUp

Job description

IBEX Global Solutions (Philippines) Inc. is seeking a Senior Manager for Client Services to lead the operational support and strategic delivery of our PH-based healthcare accounts.

You will drive performance, strengthen client relationships, and identify opportunities for innovation and efficiency. You will partner with clients and internal teams to ensure service delivery meets expectations while pursuing revenue growth and profitability.