Head of Client and Broker Engagement

American International Group; Philippines; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

American International Group (AIG) Philippines seeks a senior leader to oversee and strengthen relationships with distribution partners and major clients, delivering differentiated value and growth opportunities.

You will target top clients, coordinate cross-functional strategies, and ensure governance and regulatory compliance while collaborating with leadership across Product, Geography and Claims to sustain momentum in a dynamic market.

Qualifications

• Strong insurance industry experience, including frontline underwriting or broking.
• Extensive broker relationship management experience.
• Proven track record in managing, engaging and building relationships with major clients.
• Experience in managing high performing teams.
• Excellent communication skills.
• Strong negotiation, interpersonal and relationship management skills.
• Strong presentation skills.
• Attention to detail and numerical analysis using Excel.

Responsibilities

• Oversee, manage and strengthen AIG Philippines’ relationship with distribution partners and key clients.
• Source opportunities to support business and deliver differentiated value to partners and clients.
• Develop mutual growth strategies with account targeting and cross-selling; client & broker seminars.
• Focus on Top 20 Major Clients to drive engagement and product penetration.
• Collaborate with Product & Geography leads to develop and market market-leading products and services.
• Work with leadership to ensure governance, controls, and regulatory compliance.

Skills

Broker relationship management

Account targeting

Cross-selling

Leadership

Negotiation

Presentation skills

Communication skills

Analytical thinking

Financial acumen

Market influence

Tools

Excel

Job description

* You will proactively oversee, manage and strengthen AIG Philippines’ relationship with our distribution partners (*i.e., brokers, reinsurance brokers, cedants, agents, partnerships, etc.*) and key clients. Sourcing opportunities to support our business where we have competitive advantage, and in delivering differentiated value to distribution partners and key clients.* Continuously develop mutual growth strategies and joint marketing initiatives with our distribution partners, including account targeting and cross-selling, client & broker seminars, and other strategies to maximize client interaction.* With focus on Top 20 Major Clients, driving further engagement and product penetration.* You will partner with Product & Geography leads at the country and regional levels to develop, position, market, and deliver innovative, market-leading products and services through our distribution partners.* You will work closely with the General Manager, Underwriting, Legal, Claims, Finance and other departments to ensure optimal service is provided to our distribution partners and our key clients.* You will also collaborate closely with internal stakeholders to ensure the clear articulation of our risk appetite to our distribution partners and key clients.* Support the delivery of Client & Broker analytics, providing insights to business leaders that support them in driving and monitoring performance, and strategy-setting.* Ensure the required standards of governance, systems & controls, and regulatory compliance are established and maintained to support key client and broker engagement activities.* Collaborate often with Claims team to ensure a reputation of Claims excellence in the marketplace.* You will serve as a member of the AIG Philippines Leadership Team.* Actively participate in thought leadership and knowledge sharing initiatives and opportunities across the local market to promote AIG’s brand in the marketplace.* Engage with non-client/broker external stakeholders such as the Board and regulators, as required.* A commercial thinker with deep knowledge of insurance and financial services industry; an ability to determine how external changes or decisions will impact the company, and plan accordingly. Strong financial acumen; able to anticipate, identify, and explain the financial implications of decisions* A strategic thinker and executer who develops a bold vision and distinct strategies that result in competitive advantage; an individual who also translates strategies into specific objectives and plans; and someone who understands the growth drivers of the business and prioritizes initiatives that will accelerate AIG Philippines’ momentum; an innovator and brand builder.* A market influencer who builds strategic relationships and alliances with key external stakeholders, influencing decisions to advance the organization's objectives and enhance the growth potential of the company in the country.* An AIG ambassador who will strengthen the AIG brand within the marketplace by representing AIG persuasively and effectively in important internal and external settings.* A collaborative people leader with a proven track record of managing cross-functional teams in a matrix organization, with the ability to influence stakeholders.* Strong insurance industry experience, including frontline underwriting or broking* Extensive broker relationship management experience* Proven track record in managing, engaging and building relationships with major clients* Experience in managing high performing teams* Solid understanding of insurance management information reports and accounts* Additional experience in sales, business development or marketing preferable* Excellent communication skills* Good mathematical skills, including mental arithmetic and numerical analysis using Excel* Strong negotiation, interpersonal and relationship management skills* Demonstrates leadership potential* Strong presentation skills* Determined and motivated, demonstrates initiative, goal-orientated* Attention to detail