Head of Client and Broker Engagement

American International Group; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

American International Group in Makati is seeking a professional to manage and strengthen relationships with distribution partners and key clients. The role requires strong financial acumen and strategic thinking, along with proven experience in the insurance industry. Successful candidates will demonstrate leadership potential and skills in negotiation and communication. You will oversee marketing initiatives and ensure optimal service delivery, supporting AIG's growth strategies in the marketplace.

Qualifications

• Strong financial acumen; able to explain financial implications of decisions.
• Proven track record of managing relationships with major clients.
• Experience in managing high performing teams.

Responsibilities

• Oversee and strengthen relationships with distribution partners and key clients.
• Develop mutual growth strategies and marketing initiatives.
• Collaborate with various departments to provide optimal service.

Skills

Financial acumen

Strategic thinking

Insurance industry experience

Negotiation skills

Communication skills

Leadership

Interpersonal skills

Tools

Excel

Job description

* You will proactively oversee, manage and strengthen AIG Philippines’ relationship with our distribution partners (*i.e., brokers, reinsurance brokers, cedants, agents, partnerships, etc.*) and key clients. Sourcing opportunities to support our business where we have competitive advantage, and in delivering differentiated value to distribution partners and key clients.* Continuously develop mutual growth strategies and joint marketing initiatives with our distribution partners, including account targeting and cross-selling, client & broker seminars, and other strategies to maximize client interaction.* With focus on Top 20 Major Clients, driving further engagement and product penetration.* You will partner with Product & Geography leads at the country and regional levels to develop, position, market, and deliver innovative, market-leading products and services through our distribution partners.* You will work closely with the General Manager, Underwriting, Legal, Claims, Finance and other departments to ensure optimal service is provided to our distribution partners and our key clients.* You will also collaborate closely with internal stakeholders to ensure the clear articulation of our risk appetite to our distribution partners and key clients.* Support the delivery of Client & Broker analytics, providing insights to business leaders that support them in driving and monitoring performance, and strategy-setting.* Ensure the required standards of governance, systems & controls, and regulatory compliance are established and maintained to support key client and broker engagement activities.* Collaborate often with Claims team to ensure a reputation of Claims excellence in the marketplace.* You will serve as a member of the AIG Philippines Leadership Team.* Actively participate in thought leadership and knowledge sharing initiatives and opportunities across the local market to promote AIG’s brand in the marketplace.* Engage with non-client/broker external stakeholders such as the Board and regulators, as required.* A commercial thinker with deep knowledge of insurance and financial services industry; an ability to determine how external changes or decisions will impact the company, and plan accordingly. Strong financial acumen; able to anticipate, identify, and explain the financial implications of decisions* A strategic thinker and executer who develops a bold vision and distinct strategies that result in competitive advantage; an individual who also translates strategies into specific objectives and plans; and someone who understands the growth drivers of the business and prioritizes initiatives that will accelerate AIG Philippines’ momentum; an innovator and brand builder.* A market influencer who builds strategic relationships and alliances with key external stakeholders, influencing decisions to advance the organization's objectives and enhance the growth potential of the company in the country.* An AIG ambassador who will strengthen the AIG brand within the marketplace by representing AIG persuasively and effectively in important internal and external settings.* A collaborative people leader with a proven track record of managing cross-functional teams in a matrix organization, with the ability to influence stakeholders.* Strong insurance industry experience, including frontline underwriting or broking* Extensive broker relationship management experience* Proven track record in managing, engaging and building relationships with major clients* Experience in managing high performing teams* Solid understanding of insurance management information reports and accounts* Additional experience in sales, business development or marketing preferable* Excellent communication skills* Good mathematical skills, including mental arithmetic and numerical analysis using Excel* Strong negotiation, interpersonal and relationship management skills* Demonstrates leadership potential* Strong presentation skills* Determined and motivated, demonstrates initiative, goal-orientated* Attention to detail