Head of Claims Transformation & Technical Excellence

Sun Life Financial

Taguig

On-site

PHP 3,000,000 - 5,000,000

Full time

10 days ago

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Job summary

Sun Life Financial is seeking a Head of Claims Technical Excellence & Transformation in Taguig to lead strategic and technical transformation of the Claims function. You will drive end-to-end process improvements, automation, governance, and exceptional client outcomes in a complex, high-value claims environment.

The role requires deep claims expertise, governance experience, and the ability to influence senior stakeholders while shaping the transformation roadmap with business partners.

Qualifications

Strategic thinking and transformation leadership in claims.
Deep technical claims expertise across complex, high-value claims.
Experience leading large-scale transformation, digitalization, automation, or process improvements.

Responsibilities

Provide technical guidance on complex, high-value claims, ensuring sound decisions.
Establish and maintain claims standards, guidelines, and governance.
Lead claims quality reviews and audits to improve accuracy and consistency.
Identify operational risks and leakage in claims processes and implement mitigations.
Lead claims transformation programs, aligning with senior leaders and business partners.

Skills

Strategic thinking

Transformation leadership

Claims leadership

Process improvement

Stakeholder management

Education

Bachelor’s degree in Business, Management, Insurance, Finance, Operations, Information Systems, or related field

Job description

The role requires deep claims expertise, governance experience, and the ability to influence senior stakeholders while shaping the transformation roadmap with business partners.

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