Operations Officer

Chinabank PH; Makati; On-site; PHP 400,000 - 700,000; Full time

Job summary

Chinabank Philippines is seeking an Operations Officer to oversee daily operations, ensure transactions are processed accurately and on time, and support service excellence across the business.

You will lead a team, monitor workflows, handle customer inquiries, coordinate with internal partners, review reports for accuracy, and drive process improvements while maintaining compliance with bank policies.

Qualifications

• Bachelor's degree in a business-related field is required.
• Banking operations experience, remittance operations, reconciliation, investigations, or related functions.
• Strong analytical and problem-solving skills are essential.
• Leadership, communication, and interpersonal skills are important.
• Attention to detail and strong organizational abilities.
• Proficiency in Microsoft Excel and other Office tools.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and support a team responsible for daily operational activities.
• Monitor workflows to ensure transactions are processed accurately and within service standards.
• Handle customer concerns, inquiries, and operational issues promptly and professionally.
• Coordinate with internal teams, business partners, and stakeholders to resolve transaction concerns.
• Review reports, records, and transactions to maintain accuracy and compliance.
• Identify opportunities to improve processes and operational efficiency.
• Support business initiatives, projects, and operational enhancements.
• Ensure compliance with bank policies, regulatory requirements, and internal controls.

Skills

Leadership

Analytical thinking

Problem-solving

Communication

Interpersonal skills

Organizational skills

Multi-tasking

Education

Bachelor's degree in business-related field

Tools

Microsoft Excel

Microsoft Office

Job description

Are you a problem-solver who enjoys leading teams, improving processes, and delivering excellent customer service?

We're looking for an Operations Officer to help oversee daily operations, ensure transactions are processed accurately and on time, and support a high standard of service across the business. This role is ideal for professionals who thrive in a fast-paced environment and want to build leadership experience while making a meaningful impact on banking operations.

What You Will Be Doing

As an Operations Officer, you will:

• Lead and support a team responsible for daily operational activities.
• Monitor workflows to ensure transactions are processed accurately and within service standards.
• Handle customer concerns, inquiries, and operational issues in a timely and professional manner.
• Coordinate with internal teams, business partners, and stakeholders to resolve transaction concerns.
• Review reports, records, and transactions to maintain accuracy and compliance.
• Identify opportunities to improve processes and operational efficiency.
• Support business initiatives, projects, and operational enhancements.
• Ensure compliance with bank policies, regulatory requirements, and internal controls.

What Success Looks Like

You'll be successful in this role when you:

• Consistently deliver accurate, timely, and efficient operations.
• Maintain strong relationships with internal and external stakeholders.
• Resolve issues effectively while minimizing operational disruptions.
• Lead and motivate team members to achieve performance goals.
• Help improve processes that enhance customer experience and operational efficiency.
• Ensure compliance standards are met while maintaining service excellence.

Qualifications

We're looking for candidates who have:

• A bachelor's degree in a business-related course.
• Relevant experience in banking operations, remittance operations, reconciliation, investigations, or related functions.
• Strong analytical and problem-solving skills.
• Good leadership, communication, and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Proficiency in Microsoft Office applications, particularly Excel.
• The ability to manage multiple priorities in a fast-paced environment.

What You Can Expect Here

• Exposure to critical banking and operational processes.
• Opportunities to lead initiatives and contribute to process improvements.
• Collaboration with experienced banking professionals and business partners.
• Continuous learning and professional development opportunities.
• A supportive environment that values teamwork, accountability, and growth.
• A clear pathway to further develop your leadership and banking expertise.