AI Automation and Integration Specialist

IntouchCX; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

IntouchCX is seeking an AI Automation and Integration Specialist to lead the design and deployment of AI-powered workflows across business processes. You will develop prompts, configure AI agents, and integrate automation with CRM/ERP systems while partnering with data engineers, developers, and business stakeholders.

The role requires hands-on AI configuration experience, strong problem-solving, and the ability to manage complex technical roadmaps in a fast-paced environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field; equivalent professional experience will also be considered.
• At least 2 years of experience specifically in advanced AI configuration.
• Hands-on experience implementing AI and automation use cases in organizations.
• Prior experience in the Business Process Outsourcing (BPO) industry is highly preferred.
• Foundational knowledge of REGEX, HTML, and CSS.
• Advanced technical proficiency in RPA, AI/ML models, API integrations, and AI tools.
• Deep understanding of Generative AI, Agentic AI, Large Language Models (LLMs), and advanced analytics.
• Proficiency in Jira as a project management tool.
• Ability to develop and maintain strategic technology roadmaps.
• Expertise in advanced system configuration.

Responsibilities

• Build and deploy specialized AI-powered agents.
• Develop, test, and refine prompts to achieve high-quality AI output.
• Set up and review Insights.
• Set up RTGs.
• Dev testing of new product rollouts.
• Collaborate with cross-functional teams to deliver outcomes.
• Implement and manage AI tools and integrations across platforms.
• Integrate automation with CRMs, ERPs, or communication tools.
• Troubleshoot issues in real time for maximum reliability.
• Identify opportunities for product improvement and process optimization.

Skills

AI configuration

RPA

API integrations

Project management

Cross-functional collaboration

Education

Bachelor's in CS/IT or related field

Equivalent professional experience

Tools

Jira

Low-code platforms

AI tools

Job description

About the Job

The AI and Automation Specialist is a hands-on role combining AI, automation and operational strategy. He plays a critical role in transforming business challenges into AI workflows. The goal will be to automate as much work as possible, redesigning how work gets done.

As an AI Automation and Integration Specialist, You Will…

• Build and deploy specialized AI-powered agents.
• Develop, test, and refine prompts to achieve high-quality AI output.
• Set up and review Insights.
• Set up RTGs.
• Dev testing of new product rollouts.
• Collaborate closely with the cross-functional teams (Data engineers, developers, business stakeholders, solutions, QA, and support team) to deliver the expected outcome.
• Implement and manage AI tools (LLM, AI agents, low-code platforms, software integration).
• Integrate automation solutions with existing platforms like CRMs, ERPs or communication tools for connected functionality.
• Troubleshoot issues in real time, ensuring minimal downtime and maximum system reliability.
• Identify and evaluate opportunities for product improvement.
• Identify opportunities to optimize processes, configs, or solutions.
• Inform AI Automation and Integration Support leaders on system performance or system issue-related activities.
• Identify bugs and develop solutions.
• Monitor the scheduled activities if initiatives are behind schedule and call out to stakeholders, highlighting critical issues to management, and elevate to other teams as needed.
• Provide clear and implementable configuration based on client requirements.
• Support through validation, testing, and live stages.
• Provide advanced configuration support.
• Knowledge of all changes in the functionalities and technologies to be used.
• Code review to ensure standards, including all items, before moving to Business Review (BR).
• Bring your ideas and try new things; your recommendations will guide future development.
• Be a key contributor to the success of the company and a variety of projects.

As an AI Automation and Integration Specialist, You Need…

• Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent professional experience will also be considered.
• At least 2 years of experience specifically in advanced AI configuration.
• Hands-on experience implementing AI and automation use cases in organizations.
• Prior experience in the Business Process Outsourcing (BPO) industry is highly preferred.
• Foundational knowledge of REGEX, HTML, and CSS.
• Advanced technical proficiency in RPA, AI/ML models, API integrations, and AI tools
• Deep understanding of Generative AI, Agentic AI, Large Language Models (LLMs), and advanced analytics
• Proficiency in project management tools, specifically Jira
• Ability to develop and maintain strategic technology roadmaps
• Expertise in advanced system configuration.
• Technical expertise and business management skills.
• Strong analytical and complex problem-solving capabilities.
• High level of accuracy and meticulous attention to detail.
• Exceptional verbal and written communication skills
• Adaptability to master diverse system functionalities and emerging technologies.
• Proven ability to prioritize tasks in a high-pressure environment
• Strong collaborative skills for cross-functional teamwork.