Head of Acquisition - Multi Product Ownership

SupportFinity™; Metro Manila; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

Globe Telecom seeks a Head of Acquisition to drive sustainable growth in Multi-Product Ownership within Metro Manila. This strategic role involves optimizing acquisition journeys, managing channel performance, and ensuring customer satisfaction.

The ideal candidate will have at least 5 years of experience in acquisition or commercial roles, preferably in telecom or subscription services. Strong leadership and data-driven decision-making are essential for this position.

Qualifications

• At least 5 years experience in acquisition, growth, or commercial roles.
• Experience in telco, subscription, or platform businesses preferred.
• Strong people management experience.

Responsibilities

• Own MPO acquisition strategy by quadrant, segment, and priority persona.
• Design and execute cross-sell and switcher programs across channels.
• Optimize acquisition offers within approved portfolio and pricing.

Skills

Acquisition strategy

Data-driven decision making

Cross-functional leadership

Funnel performance management

Job description

Head of Acquisition - Multi Product Ownership

Globe Telecom – Full‑time, National Capital Region

Posted Mar 14

Job Description

The Head of Acquisition for MPO is responsible for driving sustainable growth of Globe’s Multi‑Product Ownership (MPO) base by converting priority single‑product and new‑to‑Globe households into profitable MPO customers. This role owns the end‑to‑end acquisition journey from discovery through successful activation across digital, assisted, and retail channels. The Head of Acquisition operates within defined portfolio, pricing, and profitability guardrails, balancing growth velocity with sustainable economics. The role is expected to use data, experimentation, and performance insights to continuously improve funnel efficiency, conversion rates, and time‑to‑activation.

Duties And Responsibilities

• Own MPO acquisition strategy by quadrant, segment, and priority persona
• Design and execute cross‑sell and switcher programs across inbound, outbound, retail, and digital channels
• Lead acquisition funnel performance (lead generation, conversion, onboarding, activation)
• Partner with Marketing, Channels, and Territory teams to deliver consistent GTM execution
• Optimize acquisition offers within approved portfolio, pricing, and margin guardrails
• Drive continuous improvement through experimentation and performance analysis
• Ensure seamless discover–buy–get‑connected customer journeys

Top 5 Deliverables

• MPO Acquisition Strategy and GTM Plan
• Cross‑Sell and Switcher Program Playbooks
• Acquisition Funnel Performance DashboardChannel‑Specific Execution Plans
• Activation and Onboarding Improvements

KPIs

• MPO Gross Adds and Net Adds
• Conversion Rate by Channel and Segment
• Cost per Acquisition (CPA)
• ARPA Uplift vs Single‑Product Baseline
• Time‑to‑Activation / Install SLA

Competencies

• Strong commercial and growth acumen
• Funnel and GTM strategy execution
• Data‑driven decision making
• Cross‑functional leadership
• Executional excellence

Qualifications

• At least 5 years experience in acquisition, growth, or commercial roles
• Experience in telco, subscription, or platform businesses preferred
• Strong people management experience
• Financial and performance management exposure

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.