HCP Risk & Compliance Operations Lead

PwC Acceleration Center Manila; Quezon City; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

PwC Acceleration Center Manila seeks an experienced HCP Engagement Operations Team Lead and Manager to guide risk and compliance initiatives for a diverse client portfolio. You will own planning, budgeting, execution and delivery, mentor junior staff, and drive continuous improvement while upholding PwC standards.

In this role you will coordinate across engagement teams, review contracts, enhance data security, and ensure regulatory compliance including FMV and Sunshine Act requirements.

Qualifications

• Bachelor's degree required.
• 7–11 years of experience in related fields.
• Proficient in written and spoken English.
• 5+ years in HCP engagement operations, compliance or pharma support.
• Experience managing a team or leading operational processes.
• Understanding of HCP compliance requirements (FMV, Sunshine Act, etc.)

Responsibilities

• Leading risk management initiatives to support compliance and mitigate risks for clients
• Guiding teams in the strategic planning and execution of risk management projects
• Analyzing system interactions to enhance risk mitigation strategies
• Taking ownership of project planning, budgeting, execution and completion
• Collaborating with team leadership to maintain quality and timelines of deliverables
• Developing skills outside comfort zones and encouraging team growth
• Mentoring team members to deepen their skills and knowledge
• Addressing conflicts and engaging in challenging conversations with stakeholders
• Upholding professional and technical standards, including PwC's code of conduct
• Reviewing contracts to identify and monitor contractual risks effectively
• Implementing data security measures to protect confidential information
• Managing team member assignments, operational metrics, and service level agreements while providing guidance and oversight
• Confirming compliance with regulatory and company standards while driving operational excellence
• Supporting the effective coordination of all engagement across any of the assigned functional teams, including HCP Onboarding, Engagement Ambassadorship, Contracting, Invoicing and Payments and Transparency Reporting

Skills

English proficiency

Team leadership

Process management

Risk management

Education

Bachelor's degree

Tools

Reltio

iHub

CRM platforms

CLM

ERP

Job description

PwC Acceleration Center Manila seeks an experienced HCP Engagement Operations Team Lead and Manager to guide risk and compliance initiatives for a diverse client portfolio. You will own planning, budgeting, execution and delivery, mentor junior staff, and drive continuous improvement while upholding PwC standards.

In this role you will coordinate across engagement teams, review contracts, enhance data security, and ensure regulatory compliance including FMV and Sunshine Act requirements.