HCM Service Consultant I

ADP; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a NAS HCM Service Consultant specializing in payroll to deliver comprehensive support and consultation for clients using our HCM solutions.

You will ensure accurate payroll processing and act as a trusted advisor on payroll inquiries, building relationships with client contacts and guiding best practices. You will research, troubleshoot, and resolve ADP/client issues across system setup, functionality, enhancements, and inquiries, while analyzing

Qualifications

• Payroll processing and administration experience, preferably in a client-facing role.
• Knowledge of payroll regulations, tax laws, and compliance requirements.
• Experience with HCM software systems, payroll modules.
• Strong communication and interpersonal skills to explain complex concepts to clients of varying technical backgrounds.
• Excellent problem-solving and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide functional and technical support to an assigned base of National Account clients, requiring advanced product knowledge and technical expertise.
• Research, troubleshoot, and resolve ADP/client application issues in setup, functionality, enhancements, and inquiries.
• Communicate with customers and representatives to resolve issues and exceed client expectations.

Skills

Strong verbal and written comms

PC navigation

Microsoft Office

Troubleshoot client issues

Client support for technical software

Internal/external partner comms

Ownership of client inquiries

Logical troubleshooting

Time management

Call handling

Job description

As a NAS HCM Service Consultant specializing in payroll, you will be responsible for providing comprehensive support and consultation to clients utilizing our Human Capital Management software solutions. You will play a crucial role in ensuring accurate and efficient payroll processing for our clients, while also serving as a trusted advisor in navigating complex payroll-related inquiries. Provides functional and technical support to an assigned base of National Account clients, which requires advanced product knowledge and technical expertise. Build strong relationships with key client contacts providing guidance on best practices and industry trends. Provides ongoing consultative insight into methods which will enable clients to streamline processes and maximize usage of available system functionality.

Research, Troubleshoot, and Resolve. You will research, troubleshoot, and resolve ADP/client application issues in the areas of system setup, product functionality, product enhancements, and general client inquiries. You will analyze complex client requirements for payroll, benefits, time, and human resources policy and procedures. You will take the initiative to seek answers, solutions, and positive outcomes in a timely manner for both the client and ADP.

Communicate and Exceed Client Expectations. You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything".

PRODUCT / TECHNICAL SKILLS

• Strong verbal and written communication skills
• Proficient in PC navigation and Knowledgeable in use of Microsoft Office Tools
• Understands and can troubleshoot client issues effectively and efficiently
• Demonstrate experience in client support for technical software application
• Ability to effectively communicate with both internal and external partners
• Must have high level of responsibility to own clients issues and inquiries
• Solid technical foundation to provide support for any standard business application
• Minimum 1-year experience in logical troubleshooting, problem solving, and following established escalation process
• Ability to manage time and prioritize multiple client issues, inquiries, projects and scheduled meetings effectively
• Highly proficient in call handling

PREFFERED QUALIFICATIONS

• Proven experience in payroll processing and administration, preferably within a client-facing role
• In-depth knowledge of payroll regulations, tax laws, and compliance requirements
• Experience with HCM software systems, preferably with expertise in payroll modules
• Strong communication and interpersonal skills, with the ability to effectively communicate complex concepts to clients of varying technical background
• Exceptional problem-solving abilities and attention to detail
• Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.