HCI Engineer II - Hyper-Converged Infra & 24/7 Ops

Microgenesis; Mandaluyong; On-site; PHP 700,000 - 1,200,000; Full time

Job summary

Microgenesis is seeking an experienced Hyper-Converged Infrastructure (HCI) Engineer to deploy, administer, and support HCI platforms that integrate compute, storage, and virtualization, ensuring high availability and scalability.

You will handle escalated incidents, perform system optimization, and collaborate with network, cloud, and security teams to maintain a stable IT environment, while providing L2/L3 support for HCI and L1 support for networking.

Qualifications

• 3–5+ years of advanced network engineering experience with design and troubleshooting.
• Strong understanding of virtualization, storage, and compute technologies.
• Experience using network monitoring tools and daily health checks.
• Familiarity with ITIL-based incident management and ticketing systems.

Responsibilities

• Handle escalated incidents related to HCI platforms (compute, storage, virtualization).
• Perform advanced troubleshooting and root cause analysis.
• Resolve system performance, availability, and storage-related issues.
• Support major incidents and ensure timely service restoration.
• Provide emergency support for critical infrastructure failures.
• Monitor health, performance, and capacity of HCI clusters.
• Administer HCI platforms (e.g., Nutanix, VMware vSAN, Hyper-V HCI).
• Assist in provisioning and managing virtual machines, storage volumes, and clusters.
• Coordinate with L2, L3 and vendor for issue resolution.
• Document incidents, resolutions, and known issues; create SOPs.

Skills

Virtualization

Storage & Compute

L2/L3 network engineering

Network troubleshooting

ITIL concepts

Documentation & communication

Job description

Microgenesis is seeking an experienced Hyper-Converged Infrastructure (HCI) Engineer to deploy, administer, and support HCI platforms that integrate compute, storage, and virtualization, ensuring high availability and scalability.

You will handle escalated incidents, perform system optimization, and collaborate with network, cloud, and security teams to maintain a stable IT environment, while providing L2/L3 support for HCI and L1 support for networking.