Hardware Support Engineer

Lightwheel; Metro Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

Lightwheel in Metro Manila is seeking a hands-on hardware maintenance technician responsible for daily troubleshooting and repair of on-site and online equipment to ensure stable operation. You will receive fault work orders, quickly locate problems, and close the loop with documented logs and solutions.

Responsibilities include firmware upgrades, parameter configuration, and version iterations; maintain logs and asset information; and write local SOPs.

Qualifications

• Experience in hardware equipment maintenance and independent fault troubleshooting.
• Familiar with equipment debugging and basic network configuration.
• Meticulous, responsible, with strong execution and problem-solving skills.
• Familiar with Linux development environment; proficient in shell and Python.
• Familiar with Docker and system services; knowledge of embedded software and hardware preferred.
• Fluent in English communication and able to independently handle the full process.

Responsibilities

• Troubleshoot and repair hardware to ensure stable equipment operation.
• Receive fault work orders, locate problems, and document logs and solutions.
• Perform firmware upgrades, parameter configuration, and version iterations.
• Organize maintenance logs and asset information; manage asset operations.
• Write local SOPs and report problems for optimization.

Skills

Troubleshooting

Hardware maintenance

Problem-solving

Attention to detail

English proficiency

Tools

Linux

Shell

Python

Docker

Embedded systems

Job description

1. 1. Responsible for daily troubleshooting and repair of on-site/online hardware to ensure stable equipment operation.
2. 2. Receive equipment fault work orders, quickly locate problems and handle them in a closed loop, and record fault logs and solutions.
3. 3. Perform daily maintenance operations such as equipment firmware upgrades, parameter configuration, and version iterations.
4. 4. Organize maintenance logs and asset information, and be responsible for asset operation management.
5. 5. Cooperate in reporting equipment problems, promote problem optimization and rectification, and be able to independently write local SOPs.

Job Requirements

1. 1. Have experience in hardware equipment maintenance and be able to independently troubleshoot common software and hardware faults.
2. 2. Familiar with equipment debugging and basic network configuration, and able to use common maintenance tools.
3. 3. Meticulous and responsible, with strong execution ability, good problem-solving skills, and a service-oriented mindset.
4. 4. Familiar with Linux development environment and proficient in shell and Python.
5. 5. Familiar with Docker and system services; those with knowledge of embedded software and hardware are preferred.
6. 6. Fluent in English communication and able to independently handle the entire process.