VoIP & Hospitality Support Specialist (Tier 1)

Jobtailor; Hinoba-an; On-site; PHP 180,000 - 360,000; Full time

Job summary

Jobtailor is seeking a remote Technical Support Specialist in the Philippines to serve as the first contact for customers via phone, email, chat, or ticketing. You will handle inquiries, resolve issues, and document steps taken, ensuring SLA adherence.

The role requires strong English communication, 2+ years in a technical support environment, and experience with VoIP, SIP, and networking. A CCNA/Network+ is desirable.

Qualifications

• Strong English communication skills in writing and speaking.
• Minimum of 2 years in technical support, help desk, NOC, or customer support.
• Experience in telecommunications, VoIP, networking or hospitality technologies is required.
• Ability to troubleshoot and document issues with attention to detail.
• Familiarity with VoIP, SIP, networking fundamentals, and remote troubleshooting.
• Experience using ticketing and monitoring systems, or remote support tools.
• CCNA or Network+ certifications are desirable.

Responsibilities

• Serve as the main contact for customers via phone, email, ticketing, or chat.
• Answer inbound support calls promptly and professionally.
• Monitor systems for faults and health of customer equipment.
• Troubleshoot VoIP, networking, and hospitality tech issues remotely.
• Document interactions, steps, and resolutions.
• Escalate complex issues to senior teams as needed.
• Triage tickets by severity and impact; maintain clear customer updates.
• Collaborate with internal teams to improve processes and experiences.
• Stay current with products and hospitality technologies.

Skills

VoIP Troubleshooting

Networking Basics

SIP Protocol

Linux CLI

Wireshark

FreePBX

OpenVPN

Remote Support

Ticketing Systems

OSI Model

VLANs

DHCP

Routing

Switching

Firewall Fundamentals

Education

Bachelor's degree in CS/IT

Tools

FreePBX

Wireshark

Job description

Jobtailor is seeking a remote Technical Support Specialist in the Philippines to serve as the first contact for customers via phone, email, chat, or ticketing. You will handle inquiries, resolve issues, and document steps taken, ensuring SLA adherence.

The role requires strong English communication, 2+ years in a technical support environment, and experience with VoIP, SIP, and networking. A CCNA/Network+ is desirable.