Guest Relations Officer- Korean Speaking

Filinvest Group; San Fernando; On-site; PHP 201,000 - 312,000; Full time

Job summary

A leading hospitality company based in the Philippines is seeking candidates for a guest services role. The successful applicant will be responsible for greeting guests, facilitating communication with Korean-speaking visitors, and managing tee time bookings. Additionally, the role involves addressing guest concerns, providing information on the facilities, and helping to organize events. Candidates should possess strong communication skills in English and Korean, with a focus on delivering exceptional customer service.

Qualifications

• Excellent communication skills in English and Korean.
• Ability to handle guest concerns effectively.
• Experience in customer service is a plus.

Responsibilities

• Greet and welcome guests, ensuring comfort.
• Assist Korean-speaking guests with inquiries.
• Handle bookings and reservations for tee times.
• Address guest concerns promptly and professionally.
• Provide information on facilities and services.
• Organize and manage events and tournaments.
• Organize and manage events, tournaments, and activities to ensure they run smoothly and guests have a positive experience.

Job description

Filinvest Company: Quest Plus Conference Center, Clark

Job Description:

1. Greet and welcome guests, ensuring they feel comfortable and valued from the moment they arrive.
2. Assist Korean-speaking guests with any inquiries or needs, providing clear communication and support.
3. Handle bookings and reservations for tee times, ensuring smooth scheduling and coordination.
4. Address guest concerns and complaints promptly and professionally, aiming to resolve issues to the guests satisfaction.
5. Offer information about the golf course, facilities, and services available, including any special events or promotions.
6. Work closely with other departments such as the pro shop, restaurant, and maintenance to ensure a seamless guest experience.
7. Help organize and manage events, tournaments, and special activities, ensuring they run smoothly, and guests have a positive experience.