Cashier Supervisor

Filinvest Development Corporation; Mabalacat; On-site; PHP 334,800 - 446,400; Full time

Job summary

Filinvest Development Corporation is looking for a Cashier Supervisor to oversee daily cashiering operations at Quest Plus Conference Center Clark. This position requires supervising cashiers, ensuring compliance with financial policies, and providing exceptional customer service. Candidates should have a Bachelor's degree and 1-2 years of relevant experience, strong leadership skills, and knowledge of cash handling procedures. The role involves coordinating with accounting teams and training staff for effective operations.

Qualifications

• At least 1–2 years of experience in cashiering or revenue control.
• Strong knowledge of basic accounting principles.
• Excellent attention to detail.

Responsibilities

• Supervise daily cashiering operations and ensure proper transaction handling.
• Train and mentor cashiers for service excellence.
• Coordinate revenue reporting with Accounting teams.

Skills

Customer service

Cash handling procedures

Revenue reconciliation

Leadership

Financial supervision

Education

Bachelor's degree in Accounting, Finance, or Business Administration

Tools

POS systems

Financial software

Job description

Filinvest Hotel: Quest Plus Conference Center Clark

Job Summary

The Cashier Supervisor – Golf is responsible for overseeing the daily cashiering operations of the golf facility, ensuring accurate and efficient transaction processing, strict cash control, and exceptional guest service. This role ensures compliance with financial policies and audit standards while supporting operational efficiency through team supervision, revenue reconciliation, and coordination with the Accounting and Income Audit teams. The position also plays a key role in training and developing cashiers to maintain service excellence and operational integrity.

Cashiering Operations & Revenue Control

• Supervise and support golf cashiers in handling daily transactions, including payments, refunds, and adjustments.
• Ensure accurate recording and reconciliation of all revenue streams such as green fees, driving range usage, and pro shop sales.
• Implement and enforce proper cash handling and control procedures to minimize discrepancies and risks.
• Coordinate with the Income Audit and Accounting teams for timely and accurate daily revenue reporting.

Customer Service & Issue Resolution

• Ensure delivery of prompt, courteous, and efficient service to all golfers and guests.
• Address and resolve customer concerns related to billing and payments in coordination with relevant departments.

Systems & Compliance Management

• Monitor POS and financial systems to ensure functionality; report and elevate issues to IT as needed.
• Ensure compliance with company financial policies, internal audit standards, and BIR regulations.

Staff Training & Development

• Train, mentor, and schedule cashiers to ensure proper staffing levels and adherence to standard operating procedures.
• Conduct performance evaluations and provide coaching to support continuous improvement.

Administrative & General Responsibilities

• Keep immediate superiors informed of any issues or unusual matters affecting operations.
• Prepare reports to support management decision-making and operational analysis.
• Maintain strong working relationships with Golf and Hotel teams to promote a collaborative work environment.
• Uphold and project a professional image of the golf course and the hotel at all times.
• Adhere to and promote the company's guiding principles and core values.
• Perform other duties as assigned by management.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• At least 1–2 years of experience in cashiering, revenue control, or financial supervision, preferably in a golf course, hotel, or resort environment.
• Previous experience in handling POS systems and financial software is an advantage.
• Strong knowledge of cash handling procedures, revenue reconciliation, and basic accounting principles.
• High level of accuracy and attention to detail, with the ability to identify and resolve discrepancies efficiently.
• Excellent customer service and interpersonal skills, with the ability to handle guest concerns professionally.
• Strong leadership and organizational skills, with experience in supervising, training, and scheduling staff.
• Willingness to work in Clark.