Guest Relations Officer (Korean)

Filinvest Development Corporation; Mabalacat; On-site; PHP 279,000 - 390,600; Full time

Job summary

A prominent hospitality company in Pampanga, Mabalacat is seeking a Guest Relations Officer to ensure a welcoming environment for guests, especially Korean-speaking visitors. The role involves assisting guests with inquiries, managing reservations, addressing concerns, and collaborating with various departments. The ideal candidate should possess strong interpersonal skills and experience in hospitality. This position offers an exciting opportunity to enhance guest experiences and manage special events.

Qualifications

• Experience in hospitality or customer service.
• Fluent in Korean and English for effective communication.
• Strong interpersonal skills to engage with guests.

Responsibilities

• Greet and welcome guests, ensuring comfort.
• Assist Korean-speaking guests with inquiries.
• Handle bookings and reservations for tee times.
• Address guest concerns and complaints promptly.
• Provide information about the golf course and services.
• Collaborate with other departments for guest experience.
• Help manage events and tournaments smoothly.

Job description

About the job Guest Relations Officer (Korean)

• Greet and welcome guests, ensuring they feel comfortable and valued from the moment they arrive.
• Assist Korean-speaking guests with any inquiries or needs, providing clear communication and support.
• Handle bookings and reservations for tee times, ensuring smooth scheduling and coordination.
• Address guest concerns and complaints promptly and professionally, aiming to resolve issues to the guests satisfaction.
• Offer information about the golf course, facilities, and services available, including any special events or promotions.
• Work closely with other departments such as the pro shop, restaurant, and maintenance to ensure a seamless guest experience.
• Help organize and manage events, tournaments, and special activities, ensuring they run smoothly, and guests have a positive experience.