Guest Experience Specialist — Front Desk

Acacia Hotel; Davao del Sur; On-site; PHP 223,200 - 334,800; Full time

Job summary

A prominent hotel in Davao del Sur is seeking a Front Desk Associate to manage guest check-ins and check-outs. Responsibilities include overseeing room reservations, addressing guest needs, and ensuring customer satisfaction in a fast-paced environment. Prior experience in hospitality and strong communication skills are desired. This position offers an opportunity to work in a dynamic setting and enhance customer service skills.

Qualifications

• Strong verbal and written communication skills to interact with guests and colleagues.
• Excellent customer service skills to address guest concerns and ensure a positive experience.
• Strong organizational skills to manage reservations and daily tasks efficiently.

Responsibilities

• Greet guests upon arrival, verify reservations, and assign rooms.
• Manage room bookings and respond to inquiries about availability and rates.
• Address guest needs or concerns promptly, including special requests.

Skills

Verbal communication

Customer service

Organizational skills

Education

High school diploma or equivalent

Degree in hospitality or related field

Job description

A prominent hotel in Davao del Sur is seeking a Front Desk Associate to manage guest check-ins and check-outs. Responsibilities include overseeing room reservations, addressing guest needs, and ensuring customer satisfaction in a fast-paced environment. Prior experience in hospitality and strong communication skills are desired. This position offers an opportunity to work in a dynamic setting and enhance customer service skills.