Guest Experience Specialist - Hotel Front Desk

Panorama summit hotel Buhangin; Davao del Sur; On-site; PHP 201,000 - 279,000; Full time

Job summary

A Davao hotel is seeking a Front Desk Agent to serve as the first point of contact for guests. The role involves check-in/check-out procedures, answering queries, and resolving issues while providing outstanding customer service. Ideal candidates will have a high school diploma, demonstrate excellent communication skills, and possess a strong ability to solve problems. The hotel emphasizes the importance of vigilance against job fraud.

Qualifications

• Detail-oriented and able to manage multiple tasks effectively.
• Proficient in handling guest inquiries and resolving issues.

Responsibilities

• Check guests in and out.
• Answer questions and provide information about the hotel’s services.
• Resolve guest issues promptly.

Skills

Problem solving

Excellent communication

Customer service

Education

High school diploma or equivalent

Job description

A Davao hotel is seeking a Front Desk Agent to serve as the first point of contact for guests. The role involves check-in/check-out procedures, answering queries, and resolving issues while providing outstanding customer service. Ideal candidates will have a high school diploma, demonstrate excellent communication skills, and possess a strong ability to solve problems. The hotel emphasizes the importance of vigilance against job fraud.