Guest Experience Specialist

Cabalen Management Co., Inc.; Manila; On-site; PHP 223,200 - 279,000; Full time

Job summary

A restaurant management company in Metro Manila is seeking a customer service representative who can ensure every guest feels valued and respected. Responsibilities include escorting customers, greeting them warmly, and responding to requests promptly. Candidates should preferably have a high school diploma, basic computer literacy, and excellent communication skills. A height of 5'3" is required, and the ability to work in shifts and multitask is essential.

Qualifications

• Preferably possess a College or High school diploma.
• Height must be 5'3".
• Basic computer literacy required.
• Ability to work in shifts and multitask.

Responsibilities

• Ensure every guest feels cared for, valued, and respected.
• Escort customers to accommodations.
• Greet customers warmly and sincerely.
• Respond promptly to requests.
• Instruct dining room personnel on customer needs.
• Answer incoming calls and provide service.
• Assist dining room staff with table setting and clearing.

Skills

Active listening

Good communication skills

Flexibility to work in shifts

Multitasking ability

Education

College or High school diploma

Job description

A restaurant management company in Metro Manila is seeking a customer service representative who can ensure every guest feels valued and respected. Responsibilities include escorting customers, greeting them warmly, and responding to requests promptly. Candidates should preferably have a high school diploma, basic computer literacy, and excellent communication skills. A height of 5'3" is required, and the ability to work in shifts and multitask is essential.