Guest Experience & Short-Term Rental Operations Coordinator

BruntWork; Metro Manila; Remote; PHP 279,000 - 446,000; Full time

Job summary

BruntWork is seeking a Short-Term Rental Operations Coordinator to join a growing team. You will work alongside current coordinators to keep guests happy and properties running smoothly, owning issues through resolution.

This role requires problem solving, strong communication in English, and reliable availability during U.S. Central Time hours from Manila. Experience with vacation rental platforms like Airbnb/Vrbo is a plus, and you'll use OwnerRez, Breezeway, and Notion to keep records.

Qualifications

• Experience in short-term rentals, property management, hospitality, or guest support.
• Excellent written and spoken English.
• Strong judgment, organization, and follow-through.
• Ability to respond quickly and stay calm under pressure.
• Reliable availability during U.S. Central Time hours.
• Experience with OwnerRez, Breezeway, Airbnb, Vrbo, or Notion is a plus.

Responsibilities

• Handle guest communication and property issues during Central Time shift.
• Acknowledge urgent issues within three minutes and follow escalated issues through to resolution.
• Manage maintenance tickets from start to finish, including vendor follow-up and completion confirmation.
• Coordinate cleaners, maintenance providers, and other vendors.
• Run guest experience projects such as surveys, touch base calls, and gift baskets.
• Review and document damage claims.
• Keep accurate records in OwnerRez, Breezeway, and Notion.

Skills

English fluency

Quick response & composure

Organization & follow-through

Reliability to US Central Time

Guest support experience

Tools

OwnerRez

Breezeway

Notion

Airbnb

Vrbo

Job description

BruntWork is seeking a Short-Term Rental Operations Coordinator to join a growing team. You will work alongside current coordinators to keep guests happy and properties running smoothly, owning issues through resolution.

This role requires problem solving, strong communication in English, and reliable availability during U.S. Central Time hours from Manila. Experience with vacation rental platforms like Airbnb/Vrbo is a plus, and you'll use OwnerRez, Breezeway, and Notion to keep records.