Guest Experience Front Desk Associate

Robinsons Land Corporation; Lapu-Lapu; On-site; PHP 167,000 - 279,000; Full time

Job summary

GoHotels-Dumaguete is seeking a Hotel Associate to ensure guests receive the highest level of care during their stay as the hotel's representative. You will manage check-ins and checkouts, greet guests, and uphold service standards across the front office.

The role requires a Bachelor's degree in Hospitality/Tourism/Business, 0–3 years of experience, and strong communication skills. Fresh graduates are welcome to apply, with training provided to maintain exceptional guest service.

Qualifications

• Bachelor's degree in Hospitality/Tourism/Business.
• 1–2 years of hotel experience preferred.
• Fresh graduates are welcome to apply.
• Excellent communication skills.

Responsibilities

• Check the arrival and departure reports.
• Greet and welcome guests per service standards.
• Fill guest registration cards with necessary information.
• Gather all pertinent documentation about the guest.
• Adhere to proper credit and cash handling policies and procedures.
• Use suggestive selling techniques to sell rooms and promote hotel services.
• Coordinate room status with Housekeeping.
• Process guest check-ins and checkouts.

Skills

Excellent communication skills

Education

Bachelor's degree in Hospitality/Tourism/Business

Job description

GoHotels-Dumaguete is seeking a Hotel Associate to ensure guests receive the highest level of care during their stay as the hotel's representative. You will manage check-ins and checkouts, greet guests, and uphold service standards across the front office.

The role requires a Bachelor's degree in Hospitality/Tourism/Business, 0–3 years of experience, and strong communication skills. Fresh graduates are welcome to apply, with training provided to maintain exceptional guest service.