Guest Experience Concierge Supervisor

ADMIRAL HOSPITALITY MANAGEMENT, INC.; Parañaque; On-site; PHP 300,000 - 420,000; Full time

Job summary

ADMIRAL HOSPITALITY MANAGEMENT, INC. is seeking a Concierge Supervisor to oversee the daily operations of the concierge team, ensuring guests receive excellent service and personalized assistance. The role involves coordinating with hotel departments, managing guest inquiries, and offering tailored recommendations to elevate guest experiences.

The position emphasizes leading the team, maintaining a high standard of service, and supporting guests with all requests during their stay.

Qualifications

• Experience in leading guest service teams in hospitality environments.
• Strong communication and interpersonal skills.
• Ability to mentor and develop staff for service excellence.
• Proactive approach to guest satisfaction and problem resolution.

Responsibilities

• Lead and guide the concierge team to deliver outstanding service.
• Mentor the concierge staff to maintain a culture of excellence.
• Support associates across departments to ensure top-notch guest service.
• Plan and manage front drive operations including valet and bell services as needed.
• Review guest feedback and implement improvements with the team.
• Lead training sessions to enhance guest interactions and service quality.
• Provide information about hotel services, local attractions, and dining options to guests.
• Coordinate guest paging and maintain accurate hotel directories.
• Prepare work schedules for concierge and related roles based on occupancy forecasts.
• Ensure staff appearance, punctuality, and performance meet high standards.

Job description

ADMIRAL HOSPITALITY MANAGEMENT, INC. is seeking a Concierge Supervisor to oversee the daily operations of the concierge team, ensuring guests receive excellent service and personalized assistance. The role involves coordinating with hotel departments, managing guest inquiries, and offering tailored recommendations to elevate guest experiences.

The position emphasizes leading the team, maintaining a high standard of service, and supporting guests with all requests during their stay.