Guest Experience Agent – Luxury Front Office

Mövenpick Hotels & Resorts; Banate; On-site; PHP 180,000 - 240,000; Full time

Job summary

Mövenpick Hotels & Resorts seeks a Front Office Agent at Mövenpick Resort Boracay to greet guests and deliver exceptional service from check-in to check-out. You will be the main point of contact, ensuring smooth arrivals, inquiries, and requests while upholding Mövenpick brand promises.

The role emphasizes professionalism, efficiency, and a warm guest experience, contributing to a premium stay for visitors in Boracay. Prior hospitality experience is valued, and teamwork is essential.

Qualifications

• Guest service excellence
• Professional communication
• Team collaboration

Responsibilities

• Greet guests and manage front desk interactions with efficiency.
• Handle guest inquiries and requests to support premium hospitality.
• Coordinate check-in/check-out procedures following Mövenpick standards.

Job description

Mövenpick Resort Boracay seeks a Front Office Agent to deliver exceptional service during guests’ stays, creating a positive first and last impression. This role handles guest interactions with professionalism and efficiency, supporting a premium hospitality experience.

You will be the primary contact for guests, managing inquiries, requests, and smooth check-in/out procedures while upholding Mövenpick standards and brand promises.