GSG Relationship Manager

Citigroup Inc.; Taguig; On-site; PHP 1,808,318 - 3,013,864; Full time

Job summary

Citigroup Inc. is seeking a GSG Relationship Manager in Metro Manila, Philippines. This role involves managing client relationships, overseeing onboarding and implementation, and ensuring effective service coordination.

The ideal candidate will have 2-5 years of experience in financial services and possess strong interpersonal skills. A Bachelor's degree is required.

Qualifications

• 2-5 years of experience in client management or a related role within the financial services industry.
• Basic product knowledge and understanding of operational processes and KYC/AML regulatory requirements.
• Strong communication and interpersonal skills with a commitment to high client service.
• High level of accuracy and attention to detail in all aspects of work.

Responsibilities

• Manage client relationships and support origination activities.
• Coordinate credit requests and monitor credit lines.
• Oversee the client onboarding experience and facilitate training.
• Serve as the primary contact for client escalations.

Skills

Client Management

Problem-Solving

Interpersonal Skills

Attention to Detail

Knowledge of KYC/AML

Education

Bachelor’s/University degree or equivalent experience

Job description

The GSG Relationship Manager is a client facing banker responsible for a seamless execution on onboarding and implementation, service coordination and credit management. This position acts as a central point of contact for clients and internal partners, ensuring operational efficiency and effective relationship support.

Responsibilities

• Relationship & Origination Support
  • Maintain professional relationships with client representatives.
  • Understand client drivers and support Subsidiary Account Managers, Regional Account Managers and Parent Account Managers, as applicable, in origination activities.
  • In partnership with manager, identify and originate low‑complexity opportunities.
  • Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives.
• Credit Management
  • Manage credit requests in close coordination with various internal teams.
  • Monitor credit lines and escalate exceptions.
• Onboarding & Implementation
  • Manage the end‑to‑end client onboarding experience, from initiating CRM requests to post‑implementation follow‑up.
  • Oversee client documentation and facilitate client training to ensure a smooth transition.
• Service Coordination
  • Serve as the primary point of contact for managing and resolving client escalations.
  • Facilitate day‑to‑day operational flows and track client feedback.
• KYC Ownership
  • Act as the designated KYC owner for a portfolio of clients.
  • Take responsibility for completing and maintaining accurate client profiles.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Experience: 2-5 years of experience in client management or a related role within the financial services industry.
• Technical Skills: Basic product knowledge and understanding of operational processes and KYC/AML regulatory requirements.
• Problem‑Solving: Ability to resolve client issues and manage escalations.
• Interpersonal Skills: Strong communication and interpersonal skills, with a commitment to delivering a high level of client service and the ability to develop and maintain strong client relationships.
• Attention to Detail: High level of accuracy and attention to detail in all aspects of work.

Education

• Bachelor’s/University degree or equivalent experience.

Job Family Group: Institutional Banking

Job Family: Corporate Banking

Time Type: Full time

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.