GSG Relationship Manager

Citibank (Switzerland) AG; Taguig; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG in Taguig invites an experienced GSG Relationship Manager to oversee onboarding, credit management, and ongoing client support for a diverse portfolio.

You will coordinate with RAMs, PAMs, and internal teams to ensure seamless origination, KYC ownership, and service delivery, while maintaining strong client relationships and compliance with regulatory requirements.

Qualifications

• 5-8 years of experience in client management or related role in financial services.
• Strong product knowledge and understanding of KYC/AML regulatory requirements.
• Excellent organizational and time-management skills to handle multiple priorities.
• Proven problem-solving ability to resolve client issues, manage escalations.
• Strong interpersonal and communication skills with commitment to high client service.
• High attention to detail in all aspects of work.

Responsibilities

• Maintain professional relationships with client representatives and support origination activities.
• Independently identify and originate low-complexity opportunities.
• Own end-to-end onboarding experience, from CRM requests to post-implementation follow-up.
• Coordinate credit management and monitor credit lines; escalate exceptions as needed.
• Act as KYC owner for a portfolio of clients and ensure compliance with applicable laws and Citi policies.

Skills

Relationship management

KYC/AML compliance

Product knowledge

Organizational skills

Problem-solving

Interpersonal communication

Attention to detail

Education

Bachelor's degree

Job description

## GSG Relationship ManagerApplylocations: Taguig Philippinestime type: Full timeposted on: Posted Todayjob requisition id: 26978904The Client Manager is a **client facing banker** responsible for a seamless execution on onboarding and implementation, service coordination and credit management. This position acts as a central point of contact for clients and internal partners, ensuring operational efficiency and effective relationship support.**Responsibilities:****1.** **Relationship & Origination Support*** Maintain professional relationships with client representatives.* Understand client drivers and support Subsidiary Account Managers, Regional Account Managers (RAMs) and Parent Account Managers (PAMs), as applicable, in origination activities.* Independently identify and originate low-complexity opportunities.* Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives.* Filter, prioritize and validate potentially complex and dynamic material from multiple sources* Assist with coaching and training of new staff, as needed**2. Credit Management*** Manage credit requests in close coordination with various internal teams* Monitor credit lines and escalate exceptions3. **Onboarding & Implementation*** Own the end-to-end client onboarding experience, from initiating CRM requests to post-implementation follow-up.* Oversee client documentation and facilitate client training to ensure a smooth transition.4. **Service Coordination*** Serve as the primary point of contact for managing and resolving client escalations.* Facilitate day-to-day operational flows and track client feedback**5. KYC Ownership*** Act as the designated KYC (Know Your Customer) owner for a portfolio of clients.* Take responsibility for completing and maintaining accurate client profiles.* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications:*** **Experience**: 5-8 years of experience in client management or a related role within the financial services industry.* **Technical Skills**: Strong product knowledge and understanding of operational processes and KYC/AML regulatory requirements.* **Organizational Skills:** Excellent organizational and time-management skills with the ability to manage multiple priorities and stakeholders simultaneously.* **Problem-Solving:** Proven ability to resolve client issues, manage escalations, and improve processes.* **Interpersonal Skills:** Strong communication and interpersonal skills, with a commitment to delivering a high level of client service and ability to develop and maintain strong client relationships. Proven planning, negotiation and analytical skills* **Attention to Detail:** High level of accuracy and attention to detail in all aspects of work.**Education:*** Bachelor's/University degree or equivalent experience