Settlements Reference Data Services Analyst - APAC Shift

Citi; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Citi is seeking a Reference Data Services professional in Manila to support opening and maintaining customer sub-accounts reference data across multiple systems. The role emphasizes data quality, regulatory controls, and cross-team collaboration with Sales, Middle Office, KYC, and Global ASO teams.

The Reference Data Services Analyst 2 will develop expertise in client data remediation, project delivery, and risk assessment while guiding junior staff and ensuring timely completion of initiatives.

Qualifications

• 2-4 years of relevant experience in client/counterparty/account data management within a global financial services organization.
• Good awareness of client needs/expectations.
• Financial services related qualifications (e.g. IAQ or similar).

Responsibilities

• Day-to-day oversight and contribution to creation and maintenance of customer accounts, security and pricing data within multiple systems across multiple teams.
• Identify opportunities for improvements to quality of data and client service levels.
• Acts as backup for manager.
• Provides direction and guidance to team, evaluating performance, making recommendations and identifying training requirements.
• Responsible for the successful management and delivery of project initiatives and for the supervision of junior staff to ensure delivery of their tasks which contribute to the projects.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations.
• Authenticates and remediates client data using external and internal Citi systems.
• Liaises with both internal Citi teams and/or external clients globally to ensure data quality is remediated.
• Provides a high level of customer service to our internal stakeholders.
• Owns ad-hoc projects from inception through to completion.
• Provides tangible metrics to Management.
• Supports the team manager in completion of additional management tasks.

Skills

Data management

SSI knowledge

SWIFT messages

Client data quality

Education

Bachelor's degree

Job description

The Account and SSI Operations (ASO) is responsible for opening and maintaining customer sub-accounts reference data, and actively ensuring that customer data details and settlement instructions across a variety of systems remain up to date. The team will work closely with Sales, Middle Office, KYC and Global ASO teams to ensure that a globally consistent model is followed with respect to this critical reference data. The team ensures that statutory and regulatory obligations are met when new relationships with clients are established. Before trading occurs, the ASO team will verify all details of the client from a regulatory and control perspective for Institutional Client Accounts for Equities, Fixed Income and Foreign Exchange business units.

The Reference Data Services Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities

• Day to day oversight and contribution to creation and maintenance of customer accounts, security and pricing data within multiple systems across multiple teams.
• Identify opportunities for improvements to quality of data and client service levels
• Acts as backup for manager
• Provides direction and guidance to team, evaluating performance, making recommendations and identifying training requirements.
• Responsible for the successful management and delivery of project initiatives and for the supervision of junior staff to ensure delivery of their tasks which contribute to the projects.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Authenticates and remediates client data using external and internal Citi systems.
• Liaises with both internal Citi teams and/or external clients globally to ensure data quality is remediated.
• Provides a high level of customer service to our internal stakeholders.
• Owns ad-hoc projects from inception through to completion.
• Provides tangible metrics to Management.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Supports the team manager in completion of additional management tasks
• Maker (1st level) and Checker (2nd level) processing of requests across all business lines
• Performing User Acceptance Testing with occasional weekend release testing as part of a team.

Qualifications

• 2-4 years of relevant experience in client/counterparty/account data management within a global financial services organization
• Good awareness of client needs/expectations
• Financial services related qualifications (e.g. IAQ or similar)

Education

• Bachelor’s/University degree or equivalent experience

Qualifications / Experience

• Managing various data remediation work streams and projects knowledge
• Experience of maintaining client static data within a capital markets environment
• Takes ownership of allocated work and is accountable
• Able to identify, trouble shoot issues and ultimately escalation
• Financial services related qualifications
• Knowledge of SSI (Standard Settlement Instruction) and SWIFT messages

Job Family Group

Operations - Services

Job Family

Reference Data Services

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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