GSC & Customer Service Specialist (m/f/d)

Hammerjack Pty Ltd; Philippines; On-site; PHP 4,375,000 - 5,625,000; Full time

Job summary

JTI GBS Poland Sp. z o.o. is seeking a Global Supply Chain & Customer Service Specialist to manage end-to-end order fulfillment and cross-functional coordination across markets.

You will collaborate with factories, markets, and logistics providers to ensure on-time delivery and optimal service levels. The role requires 3–5 years in supply chain or customer service in a multinational environment, fluent English, and SAP/ERP experience.

Qualifications

• 3-5 years of experience in Supply Chain, Customer Service, Logistics, or similar multinational environment (Specialist level).
• Fluent English, both written and spoken.
• Experience with SAP or other ERP systems.
• Good knowledge of Microsoft Office applications, especially Excel.
• Strong attention to detail and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced international environment.
• Excellent communication and stakeholder management skills.
• Customer-oriented mindset with focus on continuous improvement and operational excellence.

Responsibilities

• Manage Customer Service and Supply Chain operations within a portfolio of markets and customers.
• Process and monitor orders, procurement, and deliveries in SAP.
• Coordinate phase-in and phase-out of product portfolios for assigned markets.
• Maintain customer and material master data, ensuring accuracy and compliance.
• Support demand and production planning activities by managing changes in production requirements.
• Ensure continuous product supply and oversee shipment execution.
• Process and monitor transportation activities in SAP TM modules.
• Coordinate with freight forwarders and carriers for transport documentation.
• Act as a key contact between factories, suppliers, customers, markets, and logistics partners.
• Support month-, quarter-, and year-end activities with Finance teams.
• Assist with Accounts Receivable and Accounts Payable related processes.
• Review supplier invoices and handle blocked invoices.
• Support audit activities and ensure compliance with internal controls.
• Contribute to J-SOX controls within Order-to-Cash, Procure-to-Pay, Inventory management.
• Create and manage service-related purchase orders.

Skills

Supply Chain

Customer Service

Logistics

ERP systems

Education

High School Diploma/Commercial Diploma

Tools

SAP

Microsoft Excel

Job description

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

Learn more:

Global Supply Chain & Customer Service Specialist (m/f/d)

Position Purpose

This is an exciting opportunity to join a dynamic global team and contribute to the transformation of our Supply Chain and Customer Service operations. In this role, you will help ensure that internal and external customers worldwide receive best-in-class service by managing end-to-end order fulfillment, supply chain coordination, and logistics processes across international markets.

As a Global Supply Chain & Customer Service Specialist, you will collaborate with various stakeholders, including factories, markets, logistics providers, suppliers, and cross-functional teams such as Finance, R&D, and Global Logistics. You will play a key role in ensuring seamless product availability and timely deliveries while maintaining operational excellence and compliance with company standards.

What will you do

• Manage Customer Service and Supply Chain operations within a designated portfolio of markets and customers
• Process and monitor sales orders, purchase orders, and deliveries in SAP
• Coordinate the phase-in and phase-out of product portfolios for assigned markets
• Maintain customer and material master data, ensuring accuracy and compliance with established processes
• Support demand and production planning activities by managing changes in production requirements
• Ensure continuous product supply and oversee shipment execution
• Process and monitor transportation activities in SAP Transportation Management modules
• Coordinate with freight forwarders and carriers to prepare and manage transportation documentation
• Act as a key point of contact between factories, suppliers, customers, markets, and logistics partners
• Support month-end, quarter-end, and year-end activities in collaboration with Finance teams
• Assist with Accounts Receivable and Accounts Payable related processes
• Review and process supplier invoice documentation, including handling blocked invoices
• Support internal and external audit activities and ensure compliance with internal controls
• Contribute to J-SOX control activities within Order-to-Cash, Procure-to-Pay, and Inventory Management processes
• Create and manage service-related purchase orders as required
• Maintain up-to-date process documentation and ensure effective knowledge transfer and backup coverage

Who are we looking for

• High School Diploma, Commercial Diploma, or equivalent qualification
• 3-5 years of experience in Supply Chain, Customer Service, Logistics, or a related orrelevant experience in a multinational environment (for Specialist level)
• Fluent English, both written and spoken
• Additional language skills, particularly French or Spanish, will be considered an advantage
• Experience working with SAP or other ERP systems
• Good knowledge of Microsoft Office applications, especially Excel
• Strong attention to detail and problem-solving skills
• Ability to manage multiple priorities in a fast-paced international environment
• Excellent communication and stakeholder management skills
• Customer-oriented mindset with a focus on continuous improvement and operational excellence

What we offer

• Opportunity to work in a truly international environment
• Exposure to end-to-end Supply Chain and Customer Service processes
• Collaboration with global teams and business partners
• Professional development and learning opportunities
• A supportive and inclusive workplace focused on innovation and continuous improvement

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data