Growth Portfolio CSM — Drive Adoption & Renewals

Socket.dev; Merida; On-site; PHP 3,752,000 - 5,629,000; Full time

Job summary

Verato is seeking a Customer Success Manager, Growth Portfolio to own a named customer portfolio, drive adoption and value realization, and coordinate with cross-functional teams. This role emphasizes proactive engagement, risk management, and renewal readiness within a growth-focused portfolio.

You will build strong relationships with customer stakeholders, lead routine check-ins, and identify qualified expansion opportunities while partnering with senior CSMs and executives for complex matters.

Qualifications

• Proficiency in English for internal and client comms.
• 2+ years of hands-on Customer Success experience in B2B SaaS.
• Experience across post-sale lifecycle: engagement, adoption, renewal.
• Ability to lead customer meetings with stakeholders.
• Strong written and verbal communication; CRM usage.

Responsibilities

• Own a named portfolio of accounts and maintain awareness.
• Lead regular check-ins linking usage to outcomes.
• Identify and act on renewal opportunities and risks.
• Coordinate with Support, Product, Sales, Finance teams.
• Document outcomes, risks, and next steps in CRM.
• Drive customer health and renewal readiness throughout term.

Skills

English proficiency

CSM experience

B2B SaaS domain

Renewals

Cross-functional collaboration

Stakeholder management

CRM systems

Communication skills

Education

Bachelor's degree in business/IS

Tools

Salesforce

Gainsight

Job description

Verato is seeking a Customer Success Manager, Growth Portfolio to own a named customer portfolio, drive adoption and value realization, and coordinate with cross-functional teams. This role emphasizes proactive engagement, risk management, and renewal readiness within a growth-focused portfolio.

You will build strong relationships with customer stakeholders, lead routine check-ins, and identify qualified expansion opportunities while partnering with senior CSMs and executives for complex matters.