Growth Operations Manager

Golden Alpha Ventures Corp.; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Golden Alpha Venture Corp. is seeking a Platform Growth Operations Manager to drive end-to-end user journey optimization, from Registration and KYC to deposits, retention and reactivation, across platform configuration and campaign mechanics.

You will coordinate Product, Growth, Marketing, Customer Support, Risk, Payment and Engineering, analyze funnel metrics, and improve registration completion, KYC submission and first deposit conversion in a fast-paced onsite Cebu City role.

Qualifications

• 3–5+ years in platform operations, growth ops, or related fields.
• Strong understanding of user funnels and platform operations.
• Proven ability to coordinate cross-functional initiatives.
• Able to translate data and feedback into practical improvements.
• Comfortable with operational reporting and basic data analysis.

Responsibilities

• Own and optimize the complete user journey from Registration to Reactivation.
• Analyze drop-offs across registration, verification, deposits, and retention.
• Improve completion rates for registration, KYC, and first deposits.
• Manage day-to-day platform configuration and back-office operations.
• Monitor OTP, SMS delivery, payment channels, and KYC flow status.
• Design campaign mechanics to drive action: first deposit, rewards, referrals.
• Identify UX issues and work with Product/Engineering to define requirements.
• Plan high-value placements: homepage banners, pop-ups, campaign entries.

Skills

Growth operations

Conversion optimization

CRM

Data analysis

Cross-functional coordination

Excel/Sheets

Tools

Excel/Google Sheets

CRM systems

Job description

About the role

Golden Alpha Venture Corp. is seeking a Platform Growth Operations Manager to manage platform growth operations, user conversion optimization, platform configuration, product experience improvement, and cross-functional execution. This is not a traditional customer service or routine operations role. The position requires a strong understanding of user conversion, back-office platform operations, campaign mechanics, KYC / payment flows, platform placements, user communication, and product experience optimization. The role owns the end-to-end user journey from Registration, KYC, First Deposit, repeat deposit, retention, to reactivation.

Key responsibilities

• Own and optimize the complete user journey: Registration → KYC → First Deposit → Repeat Deposit → Retention → Reactivation

• Analyze user drop-offs across registration, verification, deposit, campaign participation, and retention stages

• Monitor and improve registration completion rate, KYC submission rate, KYC approval rate, deposit attempt-to-success rate, first deposit conversion rate, and repeat deposit rate

• Manage day-to-day platform configuration and back-office operations, including game activation and deactivation, game maintenance status updates, banner and pop-up configuration, in-app messages, and campaign page checks

• Monitor key operational dependencies such as SMS OTP quota, OTP success rate, SMS delivery status, game provider availability, payment channel status, and KYC flow status

• Design and optimize campaign mechanics that drive user action, including first deposit incentives, deposit rewards, task-based rewards, Free Spins, Cashback, Referral programs, and reactivation campaigns

• Identify user experience issues that affect conversion and work with Product and Engineering teams to define clear product requirements and business rationale

• Plan and manage high-value platform placements, including homepage banners, pop-ups, campaign entries, and game recommendation sections

• Monitor core growth and operational KPIs and use Excel / Google Sheets, platform reports, and dashboards to identify issues and opportunities

• Act as a key coordinator between Product, Growth, Marketing, Customer Support, Risk, Payment, Compliance, and Engineering teams to drive cross-functional resolution of issues

About you

• 3–5+ years of experience in platform operations, growth operations, product operations, CRM, lifecycle operations, digital marketing operations, or conversion-focused roles

• Strong understanding of user funnels, platform operations, and user behavior analysis

• Proven ability to coordinate and execute cross-functional initiatives

• Ability to turn data, user feedback, and operational issues into practical improvement plans

• Comfortable using Excel / Google Sheets, operational reports, and basic data analysis

• Strong result orientation and ownership of business outcomes

• Ability to balance strategic thinking with hands‑on execution

• Strong sensitivity to user journey, conversion rate, campaign mechanics, and platform experience

• Good communication skills with the ability to coordinate Product, Engineering, Marketing, Customer Support, Risk, and Payment teams

• Ability to work in a fast-paced, high-pressure, and performance-driven environment

Job Location: Cebu Business Park, Cebu (Full-time, Onsite)

Job Schedule: 6 days per week (Shifting Schedule)