Customer Service Advisor — Taguig | Flexible Scheduling & Growth

Concentrix Philippines; Taguig; On-site; PHP 244,000 - 292,000; Full time

Benefits offered by this job

Competitive monthly salary

Full-time permanent employment

Comprehensive training

Supportive team and mentors

Performance incentives

Wellness initiatives

Flexible scheduling

Internal career advancement

Job summary

Concentrix Philippines is seeking dedicated customer service professionals for our Call Centre & Customer Service team in Taguig City, Metro Manila. This full-time role offers a salary of up to 24,000 PHP monthly.

As a Customer Service Representative, you will be the voice of our clients, delivering support with professionalism and service quality. You will handle calls, provide product/service information, process transactions, resolve issues, and document interactions.

Qualifications

• High school diploma or equivalent.
• Clear English proficiency (verbal and written).
• Strong listening skills to understand customer needs.
• Patience and empathy when dealing with issues.
• Ability to work in a fast-paced environment with attention to detail.
• Basic computer literacy and ability to learn new systems.

Responsibilities

• Answer incoming customer calls and respond to inquiries professionally.
• Provide accurate information about products and services.
• Process customer transactions, orders and requests efficiently and accurately.
• Resolve complaints and issues with a positive attitude.
• Document customer interactions and maintain records in our systems.
• Follow company policies and quality standards to ensure consistent service.
• Collaborate with team members and supervisors to support performance.
• Meet targets for call handling times and customer satisfaction.

Skills

Communication skills

Active listening

Empathy

Attention to detail

Reliability

Shift flexibility

Education

High school diploma

Job description

Concentrix Philippines is seeking dedicated customer service professionals for our Call Centre & Customer Service team in Taguig City, Metro Manila. This full-time role offers a salary of up to 24,000 PHP monthly.

As a Customer Service Representative, you will be the voice of our clients, delivering support with professionalism and service quality. You will handle calls, provide product/service information, process transactions, resolve issues, and document interactions.