Group Compliance Analyst - Iloilo city

Expertise BPO Services Manila, Inc.; Iloilo City; Presencial; PHP 3.781.000 - 5.986.000; Jornada completa

Descripción de la vacante

Expertise BPO Services Manila, Inc. is seeking a Group Compliance Analyst to support the Group Compliance Officer in Bermuda.

You will manage compliance records, policy updates, and client/vendor assessments while coordinating with internal teams on monitoring, reporting, and audit readiness. The role requires 3–4 years of related experience, strong MS Office skills, and familiarity with data privacy and regulatory requirements.

Formación

• At least 3–4 years of experience in compliance administration, risk, audit, governance, or related administrative support.
• Experience maintaining trackers, logs, dashboards, repositories, and version-controlled documentation.
• Working knowledge of internal controls, data privacy, and regulatory requirements is advantageous.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
• Experience using AI tools to support drafting, summarising, organizing trackers, and communications.

Responsabilidades

• Maintain compliance records and document control registers.
• Coordinate client and vendor assessments and intake workflows.
• Prepare routine communications and status updates for stakeholders.
• Update tracking tools, dashboards, and exception reports.
• Support audit-readiness by organizing evidence packs and records.
• Schedule meetings and escalate delays or risks as needed.
• Communicate updates to internal teams and ensure timely completion of actions.

Conocimientos

Detail-oriented

Proactive

Analytical

Stakeholder communication

Time management

Herramientas

Microsoft Office

AI tools (e.g. Copilot)

Descripción del empleo

We are looking for a detail-oriented and proactive Group Compliance Analyst to join our Group Compliance Team. In this role, you will support the Senior Group Compliance Analyst and the Group Compliance Officer in managing our compliance requirements in Bermuda, covering policy and document control, client and vendor assessments, compliance monitoring and reporting, and audit-ready records management. This is an excellent opportunity for an organized and analytical professional with a background in compliance, risk, audit, or governance who takes ownership of their work, communicates clearly with stakeholders, and thrives in a collaborative, deadline-driven environment.

Role Summary

The Group Compliance Analyst reviews, coordinates, documents and monitors compliance activities to support the Senior Group Compliance Administrator and the Group Compliance Officer in managing the Compliance requirements for the Company. The role is responsible for maintaining compliance records, supporting policy review cycles, coordinating client and vendor assessments, updating tracking tools, preparing routine communications, and ensuring compliance documentation is complete, organized, and accessible to authorized stakeholders. The role helps ensure timely completion of compliance activities and alignment with internal controls, international standards, and applicable data regulation requirements.

Key Responsibilities

A. Policy, Procedure, and Document Control

• Maintain the compliance document register, including document title, owner, version number, review date, approval status, and repository location.

• Draft first-pass updates to compliance policies, procedures, templates, logs, and standard supporting documents for review by the Senior Group Compliance Administrator, ensuring accuracy and alignment with internal controls, international standards, and applicable data regulation laws.

• Update version histories, change logs, and document trackers when policy or document revisions are requested or approved.

• Upload approved documents to the designated repository using agreed naming conventions and archive superseded versions in line with document retention requirements.

• Circulate draft documents for stakeholder review, track comments received, follow up on outstanding feedback, and consolidate updates for further review.

• Coordinate final review and approval with the Group Compliance Officer, prepare final sign-off packs, route documents for approval, and record final approval dates, approvers, and publication status.

• Communicate approved policy and documentation updates to impacted teams and retain evidence of communication where required.

B. Client and Vendor Assessment Administration

• Log new client and vendor assessment requests in the assessment tracker and record required deadlines, responsible stakeholders, and current status.

• Coordinate assessment intake, scheduling, follow-up, and closure activities with the Senior Group Compliance Administrator.

• Send questionnaires and information requests to relevant teams, monitor outstanding items, and follow up until required responses and evidence are received.

• Validate that responses are complete, internally consistent, and supported by the required documentation before routing for review.

• Prepare first-draft responses and supporting packs using approved source material, prior responses, and standard templates for review by the Senior Group Compliance Administrator.

• Request clarifications or supporting evidence from internal stakeholders where information is incomplete, unclear, or inconsistent.

• Prepare briefing notes, status summaries, and submission packs for review and approval by the Group Compliance Officer and relevant stakeholders.

• Save final submissions, supporting evidence, approval emails, and close-out records to the designated repository and update the tracker to closed status.

C. Compliance Monitoring, Trackers, and Reporting Support

• Maintain compliance action trackers, reminder logs, dashboard inputs, and status reports in an accurate and timely manner, including tracking of control performance status.

• Update trackers on agreed reporting days or when new actions, risks, deadlines, or status changes arise.

• Monitor approaching due dates, overdue actions, and missing updates and proactively send reminder emails to relevant owners and stakeholders, including the Senior Group Compliance Administrator and/or Group Compliance Officer.

• Prepare routine dashboard updates, summary reports, and exception lists for the Senior Group Compliance Administrator and Group Compliance Officer.

• Record action items arising from reviews, meetings, and assessments and ensure each item has an owner, target date, and current status.

• Maintain audit-ready records of tracking information, communications, status reports, and supporting evidence.

D. Communications, Coordination, and Scheduling

• Draft and issue routine compliance monitoring emails to the Compliance Team, update requests, follow-up reminders, and status communications on assigned days of the week or as instructed.

• Coordinate with internal teams to obtain inputs required for policy updates, assessments, control reviews, and project actions.

• Schedule meetings, calendar reminders, follow-up sessions, and document review checkpoints as requested.

• Prepare meeting support materials such as agendas, action logs, status notes, and document packs where required.

• Escalate exceptions, delays, gaps in response, or risks to the Senior Group Compliance Administrator when target dates or quality standards may not be met.

Proactively initiates communication with internal stakeholders (Service Line Teams) to acknowledge receipt of requests and provide timely status updates on matters submitted to the Compliance Team, including client assessments, contract reviews, and other compliance-related requests.

E. Records Management and Audit Readiness

• Maintain complete and organized records of policies, assessments, communications, approvals, evidence packs, and trackers in the designated repository.

• Check that files are saved in the correct location, clearly named, version controlled, and accessible to authorized stakeholders.

• Support audit-readiness initiatives by locating, organizing, and retrieving requested compliance records and supporting documents.

• Identify missing records, outdated versions, or filing inconsistencies and correct them or elevate them for guidance.

Required Qualifications and Experience

• At least 3-4 years of relevant experience in compliance administration, document control, risk, audit, governance, client/vendor assessments, or a related administrative support function is preferred.

• Experience maintaining trackers, logs, dashboards, repositories, and version-controlled documentation.

• Working knowledge of compliance documentation, policy review cycles, internal controls, information security, data privacy, or regulatory requirements is an advantage.

• Proficiency in Microsoft Office applications, especially Word, Excel, Outlook, and Teams.

• Working knowledge of AI tools (e.g., Microsoft Copilot) to support administrative tasks such as drafting documents, summarizing information, organizing trackers, and preparing communications, while ensuring responsible use in line with company data privacy and information security policies.

• Ability to manage multiple follow-ups and coordinate actions across stakeholders within agreed timelines.