Global Workforce Planning Architect

ING Hubs Philippines; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Global exposure

Professional development

Diverse and skilled colleagues

Job summary

ING Hubs Philippines is seeking a Workforce Management Expert to design and execute forecasting and capacity planning for ING's global CDD operations. You will collaborate with Retail countries and hubs to develop models that guide onboarding, reviews, and event-driven processes, using data, predictive modelling, and operational insights to optimize work allocation across geographies.

The role offers international exposure, cross-functional collaboration, and opportunities to drive continuous

Qualifications

• Master's degree or equivalent in a quantitative field.

Responsibilities

• Develop, maintain, and continuously improve forecasting and capacity planning models.
• Analyze workload, touch times, capacity requirements, and performance trends.
• Provide recommendations on prioritization, allocation, and timing based on business needs.
• Support end-to-end flow management for customer due diligence processes.
• Prepare and facilitate forecast discussions to support operational decisions.
• Collaborate with front office and operations to gather inputs and planning assumptions.
• Support work distribution strategies across teams, locations and geographies.
• Deliver data analysis and reporting to support strategic planning and forecasting.
• Identify opportunities for efficiency improvements and target performance.
• Drive continuous improvement through data-driven decision making and stakeholder engagement.

Skills

Forecasting

Workforce planning

Capacity management

Data analysis

SQL

SAS

Cognos

Python

Think-cell

Excel/VBA

Education

Master's degree in Business Administration, Data Analytics, Econometrics, Finance, Operational Research, or related field

Tools

SQL

SAS

Cognos

Python

Think-cell

Excel/VBA

Job description

ING Hubs Philippines is seeking a Workforce Management Expert to design and execute forecasting and capacity planning for ING's global CDD operations. You will collaborate with Retail countries and hubs to develop models that guide onboarding, reviews, and event-driven processes, using data, predictive modelling, and operational insights to optimize work allocation across geographies.

The role offers international exposure, cross-functional collaboration, and opportunities to drive continuous