Global Workforce Planning & Forecasting Lead

ING Hubs B.V. Philippine Branch; Manila; On-site; PHP 700,000 - 950,000; Full time

Job summary

ING Hubs B.V. Philippine Branch seeks a Workforce Management Expert to shape forecasting, capacity planning, and operational flow across multiple countries and delivery locations.

You will develop models to support onboarding, periodic reviews, and event-driven reviews, using data, predictive analytics, and insights to guide decisions and improve efficiency. You will collaborate with stakeholders across Retail countries and ING Hubs, translating insights into actionable plans and helping drive a

Qualifications

• Master's degree in Business Administration, Data Analytics, Econometrics, Finance, Operational Research, or related field.
• At least 5 years in a complex operational environment such as KYC, Mortgages, or comparable high-volume processing operations.
• Proven forecasting, workforce planning, and capacity management experience.
• Strong analytical and numerical skills to translate data into actionable insights.
• Experience with data analysis and planning tools such as SQL, SAS, Cognos, Python, Think-cell, and advanced Excel/VBA.
• Excellent verbal and written communication skills in English.
• Ability to work effectively with stakeholders across different countries, functions, and cultures.

Responsibilities

• Develop, maintain, and continuously improve forecasting and capacity planning models.
• Analyze workload, touch times, capacity requirements, and operational performance trends.
• Provide recommendations on work prioritization, allocation, and timing based on business needs and risk indicators.
• Support end-to-end flow management for customer due diligence processes.
• Prepare and facilitate forecast discussions to support operational decision-making.
• Collaborate with front office, operations, and other key stakeholders to gather business inputs and planning assumptions.
• Support work distribution strategies across teams, locations, and geographies.
• Deliver meaningful data analysis and reporting that supports strategic planning and financial forecasting.
• Identify opportunities for efficiency improvements and contribute to achieving operational performance targets.
• Drive continuous improvement through fact-based decision making and stakeholder engagement.

Skills

Forecasting

Workforce planning

Data analysis

Stakeholder management

English communication

Education

Master's degree

Tools

SQL

SAS

Cognos

Python

Think-cell

Excel VBA

Job description

ING Hubs B.V. Philippine Branch seeks a Workforce Management Expert to shape forecasting, capacity planning, and operational flow across multiple countries and delivery locations.

You will develop models to support onboarding, periodic reviews, and event-driven reviews, using data, predictive analytics, and insights to guide decisions and improve efficiency. You will collaborate with stakeholders across Retail countries and ING Hubs, translating insights into actionable plans and helping drive a