Global Wealth Tech: L2 Application Support Engineer

Avaloq; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work model

Work-life balance

Job summary

Avaloq in Makati City, Philippines is seeking a detail-oriented L2 Application Support Engineer to provide second-level technical support for our wealth management and digital platforms. You will diagnose complex issues, implement solutions, and ensure platform performance to support clients' financial operations.

Responsibilities include writing and debugging Oracle SQL, performing Unix log investigations, and collaborating with dev teams and third-party vendors.

Qualifications

• Minimum 3-4 years of demonstrated L2 application support or technical support experience in a production environment handling incident tickets.
• Strong working knowledge of Oracle SQL (simple, complex queries, joins, analysis).
• Unix/Linux commands and log investigation, Java-based applications (log interpretation, JVM basics, error handling).
• Batch job monitoring (Control-M, Autosys, Cron).

Responsibilities

• Provide second-level technical support for wealth management and digital online platform applications, handling escalated tickets from L1 support teams.
• Write and debug Oracle SQL queries to investigate data issues and perform validation checks.
• Perform Unix command-line operations for log analysis, process monitoring, and job execution.
• Analyze and troubleshoot application issues using systematic problem-solving methodologies and diagnostic tools.
• Collaborate with development teams to identify root causes of recurring issues and implement permanent solutions.
• Maintain detailed knowledge of application architecture, workflows, and system integrations across wealth and digital platforms.
• Participate in on-call rotation to provide emergency support during critical incidents.
• Coordinate with third-party vendors and external partners to resolve platform-related issues and ensure timely resolution.

Skills

Oracle SQL

Unix/Linux

Java-based applications

Batch job monitoring

OCI/AWS

JIRA

Tools

Control-M

Autosys

Cron

Job description

Avaloq in Makati City, Philippines is seeking a detail-oriented L2 Application Support Engineer to provide second-level technical support for our wealth management and digital platforms. You will diagnose complex issues, implement solutions, and ensure platform performance to support clients' financial operations.

Responsibilities include writing and debugging Oracle SQL, performing Unix log investigations, and collaborating with dev teams and third-party vendors.