Global VDI Engineer (Horizon 8) – Windows 11

The Citco Group Limited; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Educational support

Career development

Job summary

Citco is seeking an experienced VDI Administrator in the Philippines to manage and optimize its global Virtual Desktop Infrastructure. You will support Omnissa Horizon 8 environments, ensure security and compliance, and work with cross-functional teams to deliver high-quality end-user computing services.

The role involves deployment, maintenance, and continuous improvement of VDI solutions, with a proactive approach to problem solving and transitions into production support.

Qualifications

• 1-3 years experience supporting and administering enterprise Virtual Desktop Infrastructure (VDI) environments.
• Hands-on experience with Omnissa Horizon 8 administration, troubleshooting, and support.
• Strong understanding of desktop and application virtualization technologies supporting shared services and virtual desktop solutions.
• Experience assisting with VDI infrastructure deployments, upgrades, migrations, and rollout activities.
• Knowledge of virtual desktop image management, application packaging, and automated software distribution processes.
• Familiarity with Windows 11 operating systems in virtualized environments.
• Experience troubleshooting end-user, desktop, application, and infrastructure-related issues in a VDI environment.
• Ability to monitor, maintain, and optimize VDI platform performance, availability, and user experience.
• Desirable experience with Omnissa DEM, App Volumes, and Omnissa Horizon Cloud.
• Understanding of VMware vSphere, storage, networking, and Active Directory technologies supporting VDI platforms would be advantageous.

Responsibilities

• Support VDI installations, providing L2/L3 support to operations teams.
• Lead troubleshooting and optimization of VDI environments.
• Coordinate input of service providers and partners for delivery and support of key systems.
• Design and build environments with cross-functional teams to meet business needs.
• Maintain compliant status of systems and proper BAU transition of solutions.
• Collaborate with Virtualisation/infrastructure teams to support end-user computing.
• Diagnose and resolve software and hardware incidents and coordinate changes.
• Record, track, and document incidents and requests in the Service Desk system.
• Provide excellent customer service to both technical and non-technical colleagues.

Skills

VDI administration

Omnissa Horizon 8

Desktop virtualization

Windows 11 in VDI

Incident troubleshooting

Performance optimization

BAU transition

Strong communication

Education

Bachelor’s degree or technical qualification

Tools

Omnissa Horizon 8

Omnissa Dynamic Environment Manager (DEM)

App Volumes

Omnissa Horizon Cloud

VMware vSphere

Active Directory

Job description

Citco is seeking an experienced VDI Administrator in the Philippines to manage and optimize its global Virtual Desktop Infrastructure. You will support Omnissa Horizon 8 environments, ensure security and compliance, and work with cross-functional teams to deliver high-quality end-user computing services.

The role involves deployment, maintenance, and continuous improvement of VDI solutions, with a proactive approach to problem solving and transitions into production support.