VDI Administrator — Omnissa Horizon 8 & Windows 11

The Citco Group Limited; Makati; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Educational support

Career development

Global team

Job summary

The Citco Group Limited is seeking a VDI Administrator to manage Citco's global Virtual Desktop Infrastructure, ensuring secure, high-performing Windows 11 environments and ongoing deployment across the organization.

You will collaborate with infrastructure, virtualization, security, networking and applications teams, evaluate new technologies, and drive continuous service improvement in production environments.

Qualifications

• 1–3 years' experience supporting enterprise VDI environments.
• Hands-on Omnissa Horizon 8 administration, troubleshooting, and support.
• Strong understanding of desktop and application virtualization technologies.
• Experience with VDI infrastructure deployments, upgrades, migrations, and rollout activities.
• Familiarity with Windows 11 in virtualized environments.
• Knowledge of image management and software distribution processes.

Responsibilities

• Support VDI installations with level 2/3 assistance for end users.
• Lead exercises to troubleshoot and optimize VDI environments.
• Coordinate input from service providers to ensure delivery and support of key systems.
• Collaborate with apps, platform, infra and apps teams to design environments delivering business functionality.
• Maintain compliant status of systems and practices across the portfolio.
• Engage with support functions for transition of solutions into BAU.
• Partner with Virtualisation team as VDI sits on their infrastructure.
• Diagnose and resolve software/hardware incidents and coordinate changes.
• Take ownership of incidents and restore service promptly; escalate when needed.
• Accurately record incidents and requests in the Service Desk system.
• Maintain high-value customer service and professional communication.
• Communicate effectively with technical and non-technical colleagues.

Skills

Omnissa Horizon 8

VDI administration

Windows 11

Troubleshooting

Customer focus

Education

Bachelor's degree

Tools

Omnissa Horizon 8

Omnissa DEM

App Volumes

Omnissa Horizon Cloud

VMware vSphere

Active Directory

Job description

The Citco Group Limited is seeking a VDI Administrator to manage Citco's global Virtual Desktop Infrastructure, ensuring secure, high-performing Windows 11 environments and ongoing deployment across the organization.

You will collaborate with infrastructure, virtualization, security, networking and applications teams, evaluate new technologies, and drive continuous service improvement in production environments.