Global Toner Reconciliation Lead - SAP & Operations

Xerox Corporation; Cebu City; Hybrid; PHP 900,000 - 1,200,000; Full time

Job summary

Xerox Corporation in the Philippines seeks a Toner Reconciliation Operations Lead to manage day-to-day operations, resolve issues, and guide SAP-enabled reconciliation activities. You will mentor specialists, drive governance, and partner with global teams on performance and improvements.

The role requires a Bachelor’s degree and at least 2 years in data analysis or operational management, with strong Excel and ERP experience. Hybrid work arrangements apply, with EMEA-hour support.

Qualifications

• Bachelor’s degree in a related field.
• At least 2 years of experience in data analysis, operational management and technology-enabled business processes.
• Experience with ERP systems, preferably SAP.
• Supervisory or team-lead experience is highly preferred.
• Advanced Microsoft Excel skills with the ability to analyze operational data.

Responsibilities

• Provide operational leadership and day-to-day support for the Toner Reconciliation process.
• Act as the primary escalation point for operational issues and stakeholder concerns.
• Conduct investigations and root cause analyses to resolve process and system-related issues.
• Serve as a subject matter expert for reconciliation processes and SAP-related activities.
• Partner with Operations Managers, Process Analysts, and business stakeholders to achieve operational objectives.
• Monitor operational performance, quality metrics, and process compliance.
• Identify recurring process issues and collaborate on improvement initiatives.
• Support governance activities and ensure compliance with controls and procedures.
• Perform quality audits and support new process implementations and rollouts.
• Participate in User Acceptance Testing (UAT) for process and system enhancements.
• Provide coaching and training to specialists and new team members.
• Develop and maintain process documentation and training materials.
• Serve as a backup resource for workload balancing when needed.
• Assist management in driving service level attainment and continuous improvement initiatives.

Skills

Data analysis

Operational governance

Stakeholder management

Problem-solving

Education

Bachelor's degree

Tools

SAP

Excel

Job description

Xerox Corporation in the Philippines seeks a Toner Reconciliation Operations Lead to manage day-to-day operations, resolve issues, and guide SAP-enabled reconciliation activities. You will mentor specialists, drive governance, and partner with global teams on performance and improvements.

The role requires a Bachelor’s degree and at least 2 years in data analysis or operational management, with strong Excel and ERP experience. Hybrid work arrangements apply, with EMEA-hour support.