Toner Reconciliation Specialist | Hybrid

Lexmark Research & Development Corporation; Cebu City; On-site; PHP 420,000 - 540,000; Full time

Job summary

Lexmark, now part of Xerox, seeks a Toner Reconciliation Specialist in Cebu City to manage billing and shipment reconciliations for MPS agreements. You will verify billing data, upload information accurately, identify errors, and generate Toner Rec reports while handling customer queries and collaborating with cross-functional teams.

Responsibilities include updating country files, posting in ImageNow or Lotus Notes, and ensuring reconciliation setup aligns with MPS contracts.

Qualifications

• A bachelor's degree in Industrial Engineering, Computer Engineering, Information Technology, or related fields.
• Experience with global teams, reporting, or data management is preferred but not required.
• Strong data accuracy and attention to detail are essential.

Responsibilities

• Reconcile billing and shipment reports for MPS agreements.
• Verify billing information and ensure accurate data uploads.
• Generate and compare Toner Rec reports and monitor trends.
• Respond to customer queries via email/chat/WWTT.
• Collaborate with cross-functional teams to resolve issues.

Skills

Billing data management

Data reconciliation

Report analysis

Customer service

Education

Bachelor's degree in Industrial Engineering

Bachelor's degree in Computer Engineering

Bachelor's degree in Information Technology

Related courses

Tools

SAP

Siebel

UPS Uploader Tool

ImageNow

Lotus Notes

Job description

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact-across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work-on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

JOB SUMMARY:

The Toner Reconciliation Specialist is responsible for managing and reconciling billing and shipment reports related to MPS Agreements. This includes verifying billing information, ensuring accurate data upload, identifying and rectifying errors, and generating and comparing various reports. The specialist will also handle customer queries, collaborate with inter-dependent teams, and monitor invoice approval. They are also tasked with maintaining consistency in Toner Reconciliation Set-up as per the MPS Contract and resolving any customer or revenue-related issues.

KEY ROLES & RESPONSIBILITIES:

Reconciliation of Billing and Shipment reports for MPS Agreements that require Toner Reconciliation Report.

Verification of Billing information

• Charging invoices generated from SAP/Siebel in accordance with the Agreements Bill timing
• Providing Bill Due invoices as stipulated in the customer contract

Verification of Shipments

• Ensuring accurate uploading of Shipment and Billing report in UPS Uploader Tool.

Generation of Toner Rec Reports

• Updating Toner Rec Country files and posting in ImageNow or Lotus Notes
• Providing Toner Reconciliation Trend Analysis

Identification and rectification of errors, e.g. cartridges not uploaded or billing errors.

Accuracy Verification

• Review Billed Usage Volume and Asset Count
• Confirm Cartridge Numbers against Shipment Report
• Identify any Errors: Absence of Toner Cartridge Contract, No Cartridge Cost Identified, Mapping Error
• Ensuring that Toner Reconciliation Set-up is consistent with what is in the MPS Contract

Monitoring Invoice approval daily and ensuring Huddle Board (tracker) captures all status of TREC Calculation.

Collaborating with inter-dependent teams to complete Toner Reconciliation Calculation.

Resolving customer issues and revenue affecting issues pertaining to Toner Reconciliation through various channels.

Responding to customer queries received via email/chat/WWTT.

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

• A bachelor's degree in Industrial Engineering, Computer Engineering, Information Technology, or any related courses
• Experience in working with worldwide teams, reporting, and/or data management is preferred but not required.