Global Tech Support Transformation Lead (Hybrid)

Honeywell Technologies; Mexico; Hybrid; PHP 6,508,000 - 9,400,000; Full time

Job summary

Honeywell Technologies is seeking a Senior Program Manager - Technical Support Transformation to lead and manage technical support transformation programs and global design model deployments, aligning with global standards and driving customer experience improvements. Reporting to the Sr. Director for Technical Support and L&E in Atlanta, you will collaborate with IT, customer service, engineering, and product management to ensure successful, data-driven delivery across regions.

Qualifications

• Minimum of 6 years of experience managing technical support transformation or related programs.
• Strong expertise in program management methodologies and tools.
• Proven ability to lead global deployments and manage cross-functional teams.
• Experience with customer experience improvement initiatives and technical support operations.
• Familiarity with project management software and data analysis tools.

Responsibilities

• Lead end-to-end technical support transformation programs from planning to delivery.
• Develop global design model deployment strategies to standardize processes across regions.
• Collaborate with IT, customer service, engineering, and product management to ensure alignment.
• Drive continuous improvement to enhance customer experience and support capabilities.
• Manage program budgets, resources, and risk mitigation to ensure timely delivery.
• Establish and maintain relationships with stakeholders and provide regular status updates.
• Utilize data analytics to measure program effectiveness and guide decisions.
• Lead change management to ensure adoption of new processes and technologies.
• Coach and mentor team members to build capabilities and foster performance.

Skills

Program management

Global deployments

Cross-functional leadership

Customer experience improvement

Data analysis

Stakeholder management

Education

Bachelor's degree in Engineering, Business, or related field

Tools

Project management software

Data analysis tools

Job description

Honeywell Technologies is seeking a Senior Program Manager - Technical Support Transformation to lead and manage technical support transformation programs and global design model deployments, aligning with global standards and driving customer experience improvements. Reporting to the Sr. Director for Technical Support and L&E in Atlanta, you will collaborate with IT, customer service, engineering, and product management to ensure successful, data-driven delivery across regions.